{"id":2595746,"url":"https://alion.io/job/cai-desktop-support-specialist-3","title":"Desktop Support Specialist","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":15,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"PowerShell","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T06:31:16Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Desktop Support SpecialistReq number:\nR8766Employment type:\nFull timeWorksite flexibility:\nOnsiteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nWe are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have 2+ years' experience in technical support, strong knowledge of both Windows and macOS operating systems, and are looking for your next career move, apply now.Job Description\nWe are looking for a Desktop Support Specialist to provide technical assistance and support to end users for hardware, software, and network-related issues. This position will be full-time contract and onsite in Fort Myers.\nWhat You'll Do\nProvide first- and second-level technical support for desktops, laptops, mobile devices, printers, and peripherals\nTroubleshoot and resolve hardware, software, operating system, and connectivity issues\nInstall, configure, and maintain desktop operating systems, applications, and updates\nRespond to help desk tickets, phone calls, and walk-up support requests in a timely manner\nEscalate complex issues to higher-level IT teams when necessary\nMaintain accurate documentation of incidents, solutions, and system configurations\nAssist with onboarding and offboarding by setting up and decommissioning user accounts and equipment\nSupport remote users via phone, email, and remote access tools\nEnsure compliance with security policies, including antivirus, patch management, and access controls\nParticipate in asset management, inventory tracking, and equipment lifecycle management\nWhat You'll Need\nRequired:\nAssociate degree in Information Technology, Computer Science, or a related field, or equivalent work experience\n1-3 years of experience in a desktop support, technical support, or help desk role\nStrong knowledge of Windows and/or macOS operating systems\nExperience supporting Microsoft 365 applications and services\nFamiliarity with Active Directory and basic networking concepts\nExperience with ticketing systems and remote support tools\nStrong troubleshooting, analytical, and problem-solving skills\nExcellent communication and customer service skills\nAbility to prioritize and manage multiple support requests in a fast-paced environment\nPreferred:\nIT certifications such as CompTIA A+, Network+, Microsoft certifications, or equivalent\nExperience supporting mobile devices, including iOS and Android platforms\nKnowledge of endpoint management tools such as Microsoft Intune, SCCM, or JAMF\nExperience with PowerShell, Bash, or other scripting and automation tools\nExperience supporting hybrid or enterprise-scale environments\nStrong documentation and organizational skills\nAbility to work independently and collaboratively within a team environment\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nSedentary work that involves sitting or remaining stationary most of the time, with occasional movement throughout the office\nAbility to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor\nMay require lifting, carrying, and moving computer equipment and peripherals up to 40 pounds\nFrequent interaction with employees and stakeholders at all levels of the organization\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 8111.\nEEO Statement\nIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\n$15 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.","description_format":"text","description_chars":6058,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-15T07:10:24Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.549,"p_room":0.75,"age_days":9,"expected_fill_days":12,"reasons":["conf:23","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/cai-desktop-support-specialist-3","json_url":"https://alion.io/job/cai-desktop-support-specialist-3.json","meta":{"generated_at":"2026-10-23T18:33:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28264,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819291},"rest":"https://alion.io/mcp/rest/get_company?id=1819291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcai-desktop-support-specialist-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcai-desktop-support-specialist-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcai-desktop-support-specialist-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cai-desktop-support-specialist-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcai-desktop-support-specialist-3"}]}