{"id":2992450,"url":"https://alion.io/job/cai-desktop-support-specialist-4","title":"Desktop Support Specialist","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":27,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":96000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":438},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2024-01-03T00:00:00Z","employer_posted_date":"2024-01-03","last_verified_at":"2026-10-22T06:31:16Z","board_verified":false,"closed_at":null,"days_open":1026,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":1026},"description":"Desktop Support SpecialistReq number:\nR1591Employment type:\nFull timeWorksite flexibility:\nOnsiteJob Summary\nWe are looking for a Desktop Support Specialist to provide basic hardware and software support to the end users.Job Description\nWe are looking for a Desktop Support Specialist to provide basic hardware and software support to the end users. This position will be full-time, ongoing contract and onsite.\nWhat You’ll Do\nInteract via telephone, e-mail and one on one with customers to perform diagnostics and resolve technical problems.\n\nHas knowledge and experience of commonly used concepts, practices, and procedures within the IT support industry (ITIL, MOF, HDI best practices)\n\nProperly escalate unresolved issues to the next level of support with strong supporting documentation\n\nKeep peers and management informed of trends, significant problems, and unexpected delays\n\nUtilize excellent customer service skills and exceed customers’ expectations\n\nEnsure proper recording, documentation, and closure of all records\n\nRecommend procedure modifications or improvements\n\nPreserve and grow your knowledge of technical procedures, products, and services\n\nDemonstrate advanced knowledge of supported customer-specific applications and hardware\n\nKnow and meet the account/team Service Level Agreements/Objectives and understand their effect on the business\n\nEnsure technical support training is provided in a timely manner\n\nAssist in evaluating and ensuring timely implementation of new tools and processes\n\nAbility to anticipate, plan, and prioritize for varying workload levels\n\nAbility to work independently without supervision\n\nWhat You'll Need\nRequired:\n3-5 years’ experience in a Service Desk or technical support role\n\n1+ years’ of customer service experience in a professional industry\n\nDegree in Information Systems, Computer Science (Preferred) or equivalent experience\n\nStrong troubleshooting and documentation skills\n\nActive Directory Experience\n\nDesktop and Laptop hardware support experience\n\nProficient knowledge of Microsoft Desktop Operating Systems\n\nExcellent customer service skills\n\nStrong attention to detail and strong communication skills (both written and oral)\n\nDetail oriented\n\nSolution driven\n\nPreferred:\nExperience with network printers\n\nA+ Certification or other relevant certifications\n\nBasic MDM Administration (Chrome, Clever, JAMF, Intune)\n\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\n\nSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\n\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor\n\nReasonable Accommodation Statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  or (888) 824 - 8111.\nEqual Employment Opportunity Policy Statement\nIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.","description_format":"text","description_chars":4627,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-21T10:20:35Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":0.9,"p_active":0.139,"p_room":0.28,"age_days":1026,"expected_fill_days":12,"reasons":["conf:71","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/cai-desktop-support-specialist-4","json_url":"https://alion.io/job/cai-desktop-support-specialist-4.json","meta":{"generated_at":"2026-10-25T07:48:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10988,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819291},"rest":"https://alion.io/mcp/rest/get_company?id=1819291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcai-desktop-support-specialist-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcai-desktop-support-specialist-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcai-desktop-support-specialist-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cai-desktop-support-specialist-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcai-desktop-support-specialist-4"}]}