{"id":3348856,"url":"https://alion.io/job/cai-desktop-support-specialist-5","title":"Desktop Support Specialist","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":26,"ghost_share":0,"stale_share":0.962,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35,"max":39,"currency":"USD","period":"hour","gross":null,"usd_annual":78000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-27T18:02:50Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-01T06:46:19Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Desktop Support SpecialistReq number:\nR8849Employment type:\nFull timeWorksite flexibility:\nOnsiteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nWe are looking for a motivated desktop support specialist ready to take us to the next level! If you have 2+ years of desktop experience, strong background in Windows operating systems, and are looking for your next career move, apply now.Job Description\nWe are looking for a Desktop Support Specialist to provide front-line technical support and customer service to agency staff within a formal financial environment. This position will be a full-time contract-to-hire opportunity and is fully onsite in Columbia, SC. The selected candidate will support daily IT operations, troubleshoot technical issues, manage user access requests, maintain IT assets, and assist with agency technology initiatives.\nWhat You'll Do\nServe as the first point of contact for employees seeking technical assistance via phone, email, or in person\nDeliver high-quality customer service with a focus on timely resolution of technical issues\nTroubleshoot and resolve routine hardware, software, printer, mobile device, and workstation issues\nEscalate complex incidents to senior IT staff or managed service providers while maintaining communication with end users\nProcess account creation, password resets, and access requests in accordance with agency security policies\nManage security and distribution group memberships\nPerform post-maintenance testing following managed service provider maintenance activities and report findings\nOpen, monitor, and track support tickets with managed service providers through completion\nDocument incidents, resolutions, and customer interactions within the agency ticketing system\nEducate users on technology best practices and agency IT standards.\nSupport deployment projects, software updates, equipment rollouts, and other IT initiatives\nPerform break/fix hardware support including diagnosing, repairing, replacing, and coordinating warranty services for desktops, laptops, peripherals, and mobile devices\nMaintain accurate and audit-ready IT asset inventory records\nHandle sensitive financial and accounting information with strict confidentiality\nParticipate in occasional after-hours support activities, incident response, and maintenance efforts as required\nWhat You'll Need\nRequired\n2+ years of help desk or IT support experience\nWorking knowledge of Windows operating systems, Microsoft Office/Microsoft 365, and general IT support practices\nCurrent South Carolina residency. No relocation permitted\nAbility to pass a background check and credit check prior to employment start date\nBachelor's degree in information technology, Computer Science, or a related technical field, or equivalent work experience in information technology or information security\nPreferred\nExperience in a customer-facing environment such as IT support, banking, financial services, or another professional services industry\nExperience utilizing help desk software and ticketing systems\nExposure to Active Directory, Microsoft Entra ID, and Intune for user account and device management\nExperience working with managed service providers and vendor ticket management\nStrong customer service and communication skills, both verbal and written\nAbility to explain technical concepts to non-technical users\nStrong organizational skills and attention to detail\nDemonstrated problem-solving ability, resourcefulness, and sound judgment regarding issue escalation\nCommitment to integrity, confidentiality, and professionalism\nPreferred Certifications\nCompTIA A+\nITIL Foundation\nMicrosoft Certified Fundamentals (Microsoft 365 or similar)\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nMust be able to lift and carry equipment weighing up to 50 pounds\nAbility to bend, reach, and work under desks and within equipment areas when supporting hardware installations and repairs\nAbility to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor\nAbility to move throughout office locations as needed to support users and equipment\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 8111.\nEEO Statement\nIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\n$35-$39 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. 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