{"id":2418779,"url":"https://alion.io/job/cai-desktop-support-specialist","title":"Desktop Support Specialist","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":61000,"currency":"USD","period":"year","gross":null,"usd_annual":61000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T05:17:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Desktop Support SpecialistReq number:\nR8667Employment type:\nFull timeWorksite flexibility:\nOnsiteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nWe are looking for a motivated Desktop Support Specialist ready to take us to the next level! If you have experience in end-user computing, hardware provisioning, and IT incident management, and are looking for your next career move, apply now.Job Description\nWe are looking for a Desktop Support Specialist to deliver high-quality technical support and hardware management across corporate environments. This position will be full-time, on-site in Minneapolis, MN with employees expected to work onsite 5 days per week.\nOnly work authorizations that will not require sponsorship now or in the future will be considered.\nWhat You’ll Do\nInstall, configure, diagnose, repair, and upgrade corporate hardware including desktops, laptops, docking stations, printers, and peripheral equipment\nProvision new workstations and perform hardware refreshes, including installation of required and requested software for end-user distribution\nCoordinate with IT personnel on the purchase, installation, relocation, and removal of workstations, printers, and other equipment\nInstall, configure, and replace network and communication equipment as directed\nManage the computer recycling and destruction process in accordance with Client-defined procedures\nRespond to assigned ITSM incidents and service requests in a timely manner\nCommunicate with end users to assess needs, schedule work, and provide basic training on hardware and software\nProvide support for mobile devices distributed by Piper Sandler; personal device support is limited to approved Piper Sandler applications\nMaintain professional, courteous, and service-oriented interactions with executives, managers, staff, and colleagues\nDevelop and maintain working knowledge of telephony devices, including mobile devices\nMaintain configuration of workstations and printers on the network\nUpdate and maintain the Client’s IT Asset Management (ITAM) system accurately and promptly\nDemonstrate knowledge of and adherence to security and confidentiality policies for departmental and corporate information\nMaintain a safe work environment and follow established safety practices\nPerform additional IT and desktop-related duties as assigned, consistent with the Desktop Support Technician skill set\nWhat You'll Need\nRequired:\n3+ years of experience in desktop support or a similar end-user computing role\nHands-on experience with laptops, docking stations, printers, and peripheral equipment\nExperience with asset setup, provisioning, mobile device troubleshooting, IP print troubleshooting, A/V and conference equipment, and software distribution\nWorking knowledge of Active Directory, including user and group management\nProficiency supporting Microsoft Office applications, including Microsoft Teams\nExperience with Microsoft Endpoint Configuration Manager (SCCM) or equivalent endpoint management tools\nExperience using ServiceNow or a similar ITSM platform for incident and request management\nWorking technical knowledge of current operating systems, system software, and PC standards and protocols\nStrong written and verbal communication skills\nSelf-motivated with the ability to work independently and with minimal supervision\nStrong attention to detail and organizational skills with the ability to prioritize and execute tasks in a fast-paced environment\nGood analytical and problem-solving abilities\nExperience collaborating with remote technology teams\nPreferred:\nBachelor’s degree in Information Systems, Computer Science, or equivalent experience\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor\nMust be able to communicate with customers/team members over the phone and in person\nSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 8111.\nEEO Statement\nIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\n$55,000-$61,000The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.","description_format":"text","description_chars":6916,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T04:26:19Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.591,"p_room":1,"age_days":5,"expected_fill_days":19,"reasons":["conf:0","stale_co","win:early","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":{"stated_usd_annual":61000,"is_top_pay":false},"html_url":"https://alion.io/job/cai-desktop-support-specialist","json_url":"https://alion.io/job/cai-desktop-support-specialist.json","meta":{"generated_at":"2026-10-13T07:59:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11787,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819291},"rest":"https://alion.io/mcp/rest/get_company?id=1819291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcai-desktop-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcai-desktop-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcai-desktop-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cai-desktop-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcai-desktop-support-specialist"}]}