{"id":2094823,"url":"https://alion.io/job/cai-gxp-systems-and-support-administrator","title":"GxP Systems and Support Administrator","company":{"id":3866618,"name":"CAI","domain":"caiready.com","url":"https://alion.io/company/caiready","size_band":"501-1000","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":65,"open_postings":89,"ghost_share":0.506,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":97,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":150000,"currency":"USD","period":"year","gross":null,"usd_annual":150000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"21 CFR Part 11","optional":false},{"name":"CAPA","optional":false}],"status":"live","first_seen_at":"2026-10-02T17:40:39Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-28T09:45:23Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":25},"description":"Are You Ready?\nCAI is a professional services company established in 1996 that has grown year over year to nearly 800 people worldwide. For mission-critical and regulated industries that need to deliver critical solutions in high-stakes environments, we provide accelerated operational readiness and unparalleled performance at the highest standard through our rigorous approach, field-tested processes, and elite expertise developed over 30 years.\nOur approach is simple because our Purpose informs everything we do:\nWe exist to be the trusted solution for our clients as they strive to build a better working world and improve the human experience.\nOur Foundational Principles:\nWe act with integrity\nWe serve each other\nWe serve society\nWe work for our future\nAt CAI, we believe in a relentless dedication to excellence, pushing boundaries and surpassing expectations. From the beginning, we’ve challenged ourselves to do what others wouldn’t. Not just setting industry standards, but redefining them entirely. We are bold in our thinking and creative in our approach. We operate at the intersection of wisdom and technology and thrive when they come together with humanity.\nFor us, operational readiness isn’t simply a goal-it’s a way of life. Tomorrow demands to be at the forefront of today. We get there through tireless effort, precision, efficiency, and an unwavering belief that there is always room for advancement. We’re not interested in how it used to be done. We’re obsessed with how it will be done.\nThe GxP Systems and Support Administrator is responsible for the lifecycle administration of GxP and Quality governed systems within CAI, including but not limited to the eQMS, CMMS and Digital Validation systems. The role is within the integrated IT & Information Security team at CAI, with cross-functional reporting to CAI’s Digital & Quality teams.\nKey Responsibilities:\nAdminister GxP applications supporting infrastructure: Dot Compliance eQMS, Master Control CMMS, Kneat & Valkit Digital Validation Applications.\nPerform user account administration, role-based access control, and periodic access reviews.\nManage system configuration, upgrades, and patches using established change control & validation processes.\nMaintain validated system state through proper documentation and adherence to validation procedures.\nDeploy & manage project-based instances of Digital Validation applications to support client services.\nSupport Computer Software Assurance (CSA) activities including review of vendor testing packages, documented ad hoc testing, execution of System Acceptance Testing and User Acceptance Testing and Periodic Reviews. Periodic Reviews\nParticipate in the creation, review, and approval of validation documentation, SOPs, work instructions, training materials / requirements, and technical documentation.\nParticipate in risk assessments and validation impact assessments for system changes.\nExecute and document system change controls in accordance with Quality Management System (QMS) requirements.\nInvestigate, troubleshoot, and resolve system incidents, deviations, and user-reported issues.\nSupport CAPA investigations by providing technical analysis and implementing corrective actions.\nSupport internal audits, supplier audits, customer audits, and regulatory inspections.\nEnsure audit trails, electronic records, and electronic signatures comply with regulatory requirements.\nCollaborate with vendors to resolve software defects and implement approved upgrades.\nManage Tier 1 & 2 technical support for applicable systems.\nAssist in cybersecurity initiatives for regulated systems, including vulnerability remediation, security monitoring and entitlement reviews.\nTrain end users on system functionality and compliance requirements.\nQualifications:\nRequired\nBachelor's degree in Information Technology, Computer Science, Life Sciences, or related field, or equivalent experience.\n3-5+ years of experience administering IT systems and providing technical support.\n2+ Years of experience administering GxP-regulated systems in a pharmaceutical, biotechnology, medical device, or related regulated environment.\nExperience supporting validated computer systems throughout their lifecycle.\nWorking knowledge of FDA 21 CFR Part 11, EU Annex 11, GAMP 5, and Data Integrity / Good Documentation Practices (GDP).\nExperience collaborating with Information Security & Quality departments to ensure system compliance with internal and regulatory requirements.\nExperience with change management, investigations, deviations and other Quality-related procedures.\nExperience with Entra identity management, access controls, SSO & SCIM integrations.\nKnowledge of backup, recovery, and disaster recovery procedures.\nExcellent troubleshooting, analytical, and documentation skills.\nStrong communication skills and ability to work with cross-functional teams.\nPreferred\nExperience administering CMMS, DVT or eQMS platforms in GxP environment\nExperience in GxP or Quality systems administration within a Professional Services or consulting organization","description_format":"text","description_chars":5071,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Engineering Services","Testing, Inspection & 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