{"id":2930225,"url":"https://alion.io/job/cai-it-technical-support-engineer","title":"IT Technical Support Engineer","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":11,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":8500,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-21T21:48:21Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"IT Technical Support EngineerReq number:\nR8132Employment type:\nFull timeWorksite flexibility:\nOnsiteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nWe are looking for a motivated IT Technical Support Engineer ready to take us to the next level! If you have strong experience in desktop support, endpoint troubleshooting, Microsoft technologies, mobile device support, and customer-focused IT service delivery, and are looking for your next career move, apply now.Job Description\nWe are looking for an IT Technical Support Engineer to provide technical assistance and ensure a seamless workplace technology experience for business users. This position will be Full-time, Onsite - Gurugram.\nWhat You'll Do\nProvide technical support to employees by diagnosing and troubleshooting desktop, laptop, mobile device, application, network, and workplace technology issues\nDirectly support end users with day-to-day IT requirements, ensuring a high level of customer satisfaction\nConfigure, deploy, and support laptops, desktops, mobile devices, user accounts, and workplace technology services\nPerform laptop/desktop setup, configuration, imaging, software installation, and troubleshooting\nManage IT assets throughout their lifecycle, including allocation, tracking, movement, inventory management, and device returns\nCoordinate new employee onboarding activities, including account creation, device provisioning, software setup, and access management\nSupport employee offboarding processes, including account deactivation and collection of IT assets\nInstall, configure, and maintain hardware, software, operating systems, and peripherals\nTrack, prioritize, and manage incidents and service requests through resolution within agreed service levels\nMaintain accurate records of incidents, troubleshooting activities, resolutions, asset inventories, and user interactions\nEscalate unresolved technical issues to appropriate support teams when required\nUtilize knowledge bases, technical documentation, and external resources to identify and implement effective solutions\nSupport Windows and MacOS environments, Microsoft 365 applications, collaboration tools, and endpoint devices\nAssist users with hardware, software, connectivity, access, and collaboration-related issues across multiple business functions\nProvide remote and onsite support for workplace technologies, meeting rooms, audio-visual equipment, conferences, town halls, and executive presentations\nCoordinate with external vendors for hardware, software, warranty, and IT-related support requirements\nCreate and maintain technical documentation, operational procedures, support guides, and knowledge articles\nAnalyze recurring issues and recommend process improvements to enhance IT service delivery\nSupport virtual desktop environments (VDI/VDM), remote support tools, and enterprise collaboration platforms\nCollaborate with internal technology, operations, and business teams to deliver a reliable and seamless IT support experience\nWhat You'll Need\nRequired:\nBachelor's degree in Computer Science, Information Technology, Electronics, or a related field\nMinimum 4+ years of experience in IT Support, Desktop Support, Helpdesk Support, Service Desk, or End User Computing (EUC).\nStrong troubleshooting skills across desktops, laptops, mobile devices, and workplace technologies\nHands-on experience supporting Windows 10/11 and MacOS environments\nExperience with Microsoft 365, Outlook, Teams, Active Directory, and user account administration\nKnowledge of desktop hardware, peripherals, mobile devices (iOS/Android), and endpoint technologies\nExperience with IT Service Management (ITSM) tools such as ServiceNow, Remedy, Jira Service Management, or similar platforms.\nExperience with device provisioning, software installation, and IT asset management\nFamiliarity with remote support tools and virtual desktop environments\nStrong understanding of hardware, software, and network troubleshooting\nExperience managing IT inventories, asset tracking, and lifecycle management\nStrong analytical, problem-solving, and customer service skills.\nExcellent verbal and written communication skills.\nAbility to manage multiple priorities in a fast-paced IT support environment\nStrong stakeholder management and end-user engagement skills\nExperience coordinating with vendors and third-party service providers\nPreferred:\nExperience supporting Virtual Desktop Infrastructure (VDI/VDM) environments\nKnowledge of Microsoft Intune, SCCM, or endpoint management solutions\nMicrosoft certifications such as Microsoft 365 Fundamentals, Modern Desktop Administrator Associate, or equivalent\nApple/MacOS certifications or related technical certifications.\nExperience supporting enterprise collaboration, conferencing, and audio-visual technologies\nKnowledge of ITIL processes and IT Service Management best practices\nExperience in large enterprise or corporate IT environments.\nCommitment to providing exceptional end-user support and workplace technology experiences\nWillingness to learn new technologies and participate in continuous professional development\nPhysical Demands\nAbility to safely and successfully perform the essential job functions\nSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing 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