{"id":2418876,"url":"https://alion.io/job/cai-jr-technical-support-analyst","title":"Jr. Technical Support Analyst","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":19500,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":814},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false}],"status":"live","first_seen_at":"2025-05-13T00:00:00Z","employer_posted_date":"2025-05-13","last_verified_at":"2026-10-13T05:17:54Z","board_verified":true,"closed_at":null,"days_open":518,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":518},"description":"Jr. Technical Support AnalystReq number:\nR4493Employment type:\nFull timeWorksite flexibility:\nRemoteWho we are\nCAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nWe are looking for a motivated Jr. Technical Support Analyst ready to take us to the next level! If you have strong experience with Office 365 password resets and Cloud based PMS password resets skills and are looking for your next career move, apply now.Job Description\nWe are looking for aJr. Technical Support Analyst to provide level 1 support for an international hotel. This position will befull-time and remote.\nWhat You'll Need\nRequired\nLevel 1 Support for approximately seven (7) hotels in the first three (3) months, and for thirty-five (35) hotels from fourth (4th) month to twelfth (12th).\n\nSupport for Office 365 password resets and MFA enrollments.\n\nSupport for Cloud based PMS password resets.\n\nSupport for logging into the Property Management System, printing, and internet access (browser usage).\n\nDesktop support using ManageEngine Endpoint Central (printer, Office Apps troubleshooting).\n\nUtilize ManageEngine ServiceDesk Plus.\n\nSupport from 8 AM EST to 8 PM EST, 5 days per week, Monday through Friday.\n\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 8111.","description_format":"text","description_chars":1969,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T04:26:19Z"}],"visa":[],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.096,"p_room":0.28,"age_days":518,"expected_fill_days":22,"reasons":["conf:0","stale_co","win:tail","crowd:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/cai-jr-technical-support-analyst","json_url":"https://alion.io/job/cai-jr-technical-support-analyst.json","meta":{"generated_at":"2026-10-13T12:58:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20175,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819291},"rest":"https://alion.io/mcp/rest/get_company?id=1819291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcai-jr-technical-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcai-jr-technical-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcai-jr-technical-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cai-jr-technical-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcai-jr-technical-support-analyst"}]}