{"id":2418821,"url":"https://alion.io/job/cai-product-support-specialist","title":"Product Support Specialist","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-21T00:00:00Z","employer_posted_date":"2026-09-21","last_verified_at":"2026-10-18T20:44:38Z","board_verified":true,"closed_at":null,"days_open":28,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":28},"description":"Product Support SpecialistReq number:\nR7907Employment type:\nFull timeWorksite flexibility:\nOnsiteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nThe Product Support Specialist will provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system.Job Description\nWe are looking for a Product Support Specialist to provide data entry of Medicaid Renewal applications, ensuring a quality application is entered into the eligibility system. This position will be full-time and onsite in Newark, DE.\nWhat You'll Do\nAcquire and maintain a thorough understanding of Federal and State laws, Medicaid regulations, standards, and State policies governing public assistance programs\n\nAdhere to all CAI and State security protocols and compliance requirements\n\nUtilize computer inquiry systems to retrieve necessary verification documents and information\n\nFacilitate the onboarding process for new clients by conducting intake assessments to evaluate Medicaid eligibility\n\nProcess Medicaid renewal applications for clients renewing their medical benefits\n\nAnalyze financial data and perform calculations for accurate input into the eligibility system\n\nConduct interviews with clients to obtain and exchange sensitive information needed for eligibility determinations\n\nCollaborate with clients to securely collect application documents in digital formats (e.g., PDF, JPG)\n\nMaintain detailed case management records and documentation using the eligibility system\n\nAct as witness at fair hearings for client’s appealing their eligibility determination, as necessary\n\nParticipate in individual and team meetings to stay updated on processes, procedures, and policy changes\n\nPerform additional case management tasks as required to support program goals\n\nWhat You'll Need\nRequired:\nHigh school diploma or equivalent\n\nA minimum of one year of experience in data entry\n\nAt least one year of customer service experience\n\nProficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.)\n\nExceptional organizational skills with keen attention to detail\n\nAbility to perform and analyze financial calculations with accuracy\n\nStrong problem-solving skills and ability to synthesize data from multiple sources to inform decisions\n\nAnalytical proficiency to evaluate complex issues and identify patterns, trends, or root causes\n\nExcellent written and verbal communication skills; fluency in English is required\n\nSelf-motivated and dependable individual with a commitment to making a positive impact in the community while collaborating in a team-oriented environment\n\nReliable transportation to/from the office with punctual attendance\n\nAvailability to work onsite full-time, including occasional Saturdays (minimum once per month, if necessary)\n\nCapability to remain seated for extended periods and perform desk-based tasks\n\nPreferred:\nFamiliarity with Medicaid or other public assistance program eligibility requirements\n\nBilingual communication skills with strong written proficiency\n\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\n\nSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\n\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor\n\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 8111.\nEEO Statement\nIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\n$20 per hourThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.","description_format":"text","description_chars":6178,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-13T04:26:19Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.461,"p_room":0.36,"age_days":28,"expected_fill_days":18,"reasons":["conf:9","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":40000,"is_top_pay":false},"html_url":"https://alion.io/job/cai-product-support-specialist","json_url":"https://alion.io/job/cai-product-support-specialist.json","meta":{"generated_at":"2026-10-19T18:18:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14146,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819291},"rest":"https://alion.io/mcp/rest/get_company?id=1819291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcai-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcai-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcai-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cai-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcai-product-support-specialist"}]}