{"id":2595745,"url":"https://alion.io/job/cai-service-delivery-manager","title":"Service Delivery Manager","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":110000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-14T00:00:00Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T12:01:25Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Service Delivery ManagerReq number:\nR8756Employment type:\nFull timeWorksite flexibility:\nOnsiteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nThe Service Delivery Manager will be responsible for providing vision, coaching, and mentoring to the team members and managing the client engagement. This position will be onsite in Atlanta, GA.Job Description\nWe are seeking a highly skilled and experiencedService Delivery Manager to join our IT team. This position will be full-time, onsite, and is a salaried position. This is an onsite position requiring onsite presence in Atlanta, GA.\nWhat You'll Do\nManage the performance and delivery of IT services to ensure contractual obligations and service level agreements (SLAs) are consistently met\nOversee the day-to-day operations of Service Delivery teams supporting enterprise applications, with a primary focus on Oracle E-Business Suite (EBS)\nBuild and maintain strong relationships with clients, providing regular service reviews, status updates, and performance reporting\nLead process improvement initiatives to enhance efficiency, productivity, and service quality\nDefine, implement, and monitor KPIs, metrics, and operational processes to drive continuous improvement\nManage customer and vendor relationships, including contract oversight and service performance management\nEnsure service delivery processes, methodologies, and governance standards are followed\nPrepare and present operational, performance, and management reports to stakeholders\nFacilitate issue resolution, escalation management, risk mitigation, and service improvement activities\nPartner with Procurement, Finance, Technical Services, Consulting, Sales, and Legal teams to ensure successful service delivery\nEnsure services are delivered profitably, efficiently, and in alignment with business objectives and customer expectations\nWhat You'll Need\nRequired:\n10+ years of experience in IT Service Delivery, IT Operations, Service Management, or a related leadership role\nStrong Oracle E-Business Suite (EBS) experience is required\nProven experience managing enterprise-scale service delivery teams and client-facing operations\nExperience managing and reporting against SLAs, KPIs, and operational performance metrics\nStrong background in vendor management, contract administration, and stakeholder engagement\nExperience driving process improvement and operational excellence initiatives\nKnowledge of IT service management best practices, including Incident, Problem, Change, and Service Level Management\nExcellent communication, leadership, and relationship-management skills\nBachelor's degree in Information Technology, Business, or a related field (or equivalent experience)\nPreferred:\nITIL certification and/or PMP certification preferred\nExperience supporting public sector or government clients preferred\nAbility to work onsite in Atlanta, GA is strongly preferred\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 8111.\nEEO Statement\nIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\n$110,000 - $120,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.","description_format":"text","description_chars":6090,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-10-15T07:10:24Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":29,"reasons":["conf:7","win:early","comp:brand"],"computed_at":"2026-10-15T19:22:23Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":false},"html_url":"https://alion.io/job/cai-service-delivery-manager","json_url":"https://alion.io/job/cai-service-delivery-manager.json","meta":{"generated_at":"2026-10-15T19:22:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29258,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1819291},"rest":"https://alion.io/mcp/rest/get_company?id=1819291"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcai-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcai-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcai-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cai-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcai-service-delivery-manager"}]}