Systems Analyst II

Req number:

Employment type:

Worksite flexibility:

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Systems Analyst II to monitor, analyze, and support tolling and related technology systems to ensure optimal performance, reliability, and operational continuity. This position will be a full-time contract role and onsite, working Monday through Friday, 8:00 AM to 4:30 PM.

What You'll Do

• Analyze system performance to ensure tolling systems operate efficiently and reliably

• Monitor daily and weekly lane performance reports, dashboards, and operational metrics

• Perform monitoring and support activities during implementation of new or upgraded systems

• Conduct fault isolation and troubleshooting of lane and plaza systems

• Provide advanced support for roadside servers, databases, and software applications following required training

• Investigate and resolve system anomalies reported by Operations, Finance, and Maintenance teams

• Support installation, configuration, and deployment of new lane systems and technology upgrades

• Develop, maintain, and update Standard Operating Procedures (SOPs) and technical documentation

• Collaborate with cross-functional teams to ensure system availability, reliability, and performance

• Prepare reports and communicate technical findings to both technical and non-technical stakeholders

• Support ongoing operational monitoring and maintenance activities

• Identify opportunities for process improvement and assist with implementation of solutions

What You'll Need

Required:

• Bachelor's degree (B.A. or B.S.) or equivalent military technical training and/or relevant work experience

• Knowledge of toll lane operations and troubleshooting fundamentals

• Experience supporting Linux operating systems and command-line environments

• Basic SQL query development and analysis experience

• Proficiency with Microsoft Office Suite, including Excel, Word, and PowerPoint

• Understanding of Excel Macros, Pivot Tables, and Visual Basic concepts

• Familiarity with network and systems management tools such as Orion, CA Unicenter, or similar platforms

• Strong analytical, troubleshooting, and problem-solving skills

• Excellent verbal and written communication skills

• Ability to manage multiple priorities in a fast-paced operational environment

• Ability to work independently and collaboratively within a team setting

Preferred:

• CompTIA A+, Network+, Security+, Server+, or equivalent technical certifications

• Experience supporting transportation, tolling, Intelligent Transportation Systems (ITS), or other mission-critical environments

• Familiarity with database administration and system monitoring tools

• Experience developing SOPs and operational documentation

• Experience with system monitoring, performance analysis, and operational reporting

• Familiarity with networking concepts, enterprise technology environments, and database technologies

• Demonstrated ability to identify process improvement opportunities and implement effective solutions

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings and support operational activities

• Ability to conduct repetitive tasks on a computer utilizing a mouse, keyboard, and monitor

• Ability to occasionally support after-hours system implementations, upgrades, and incident response activities

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] (888) 824 - 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.