{"id":2975480,"url":"https://alion.io/job/cai-team-lead-snap-case-reading","title":"Team Lead - SNAP Case Reading","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":29,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":11,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-28T05:09:46Z","board_verified":false,"closed_at":"2026-10-28T05:09:46Z","days_open":8,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":8},"description":"Team Lead - SNAP Case ReadingReq number:\nR8793Employment type:\nFull timeWorksite flexibility:\nOnsiteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nAs the Team Lead - SNAP Case Reading, you will lead the SNAP Case Reading team, ensuring efficient and effective operations across case reading servicesJob Description\nCAI is hiring! We are looking for a Team Lead - SNAP Case Reading for a full-time, salaried opportunity that is onsite in Newark, DE. The Team Leader will lead the SNAP Case Reading team, ensuring efficient and effective operations across case reading services. This role requires a dynamic individual who can jump in to assist with any tasks, ensuring all processes run smoothly and meet Federal and State regulations.\nWhat You’ll Do\nLeadership and Management:\nSupervise and manage operational staff responsible for case reading SNAP cases\nCollaborate in the development and implementation of organizational policies, practices, procedures, and the attainment of operating goals\nProvide and communicate overall vision and direction for the program\nProvide guidance and role-modeling to all program staff\nOperational Oversight:\nConduct in-depth analysis of organizational processes and provide day-to-day support to ensure processes are running efficiently and effectively\nMonitor program/services metrics and staff productivity, creating and reviewing monthly metrics with clients\nCoordinate with other internal operations managers, as well as clients to meet and improve objectives\nAssess, identify, and report risks, develop mitigation plans, and act proactively to resolve any issues that may arise\nCase Management:\nMonitor SNAP cases for review distributed from the client system and the assignment of work amongst the team daily\nMonitor all resource mailboxes, and ensure all requests are being handled in a timely manner\nAssist Case Review Analysts by ensuring case workers have made appropriate updates by the due date\nInvestigate and document constituent complaints, provide supporting documentation, and testify before administrative bodies or court officials if necessary\nIdentify fraud or abuse in the public assistance programs and report it appropriately\nMaintain the designated Excel spreadsheets to track metrics and provide reports on progress to the project’s manager\nCommunicate with the Management Analysts and Solutions Consultant on a regular basis to determine workload volumes and delegate work as needed\nAssist with the workload and work Medicaid renewals or FFMs as necessary\nTraining and Development:\nDevelop new procedures, update or change existing procedures, and communicate and train staff accordingly\nCreate training materials, standard operation procedures, and serve as a resource for staff\nTrain and support team members in the case reading procedures\nProvide training opportunities to the client based on error trends\nWhat You’ll Need\nRequired:\nAssociate Degree required; Bachelor’s Degree in a related field preferred\nMinimum of one year of management experience\nMinimum of one year case management or processing programs of assistance for State government experience\nMinimum of one year determining compliance with State and Federal laws, rules, regulations, policies and procedures, or related experience\nOne year of data entry experience and customer service experience\nExperience with document imaging systems and related software\nStrong proficiency with Microsoft Office Suite\nExcellent organizational skills with strong attention to detail\nStrong written and verbal communication skills\nAbility to problem solve and work independently\nSolid interpersonal skills and ability to work as part of a team\nAbility to manage multiple priorities and drive work to completion\nAbility to evaluate and interpret complex policy and program information\nFamiliarity with document imaging systems and related software\nSkill in communication, interpersonal relationships, motivation, organization, and management\nTransportation to/from office, dependable and on-time\nAvailable to work a minimum of one Saturday a month, if necessary\nResponsible and independent individual that wants to make a difference in the community\nMust be able to jump into any role as needed, providing support and ensuring smooth operations across all areas\nFlexibility to adapt to changing priorities and responsibilities\nPreferred:\nKnowledge of SNAP or Public Programs of Assistance eligibility\nBilingual verbal and written communication skills\nOnBase experience\nPhysical Demands\nAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards\nSedentary work involving sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor\nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 8111.\nEEO Statement\nIt is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.\nEmployees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.\n$70,000-$75,000 per yearThe pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. 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