{"id":2418780,"url":"https://alion.io/job/cai-technical-helpdesk-support-engineer","title":"Technical Helpdesk Support Engineer","company":{"id":1819291,"name":"CAI","domain":"cai.io","url":"https://alion.io/company/cai-io","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Delhi, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":22000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-13T05:17:54Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Technical Helpdesk Support EngineerReq number:\nR8606Employment type:\nFull timeWorksite flexibility:\nOnsiteWho we are\nCAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.\nJob Summary\nWe are looking for a motivated Technical Helpdesk Support Engineer ready to take us to the next level! If you have strong experience in desktop support, endpoint troubleshooting, Microsoft technologies, mobile device support, and customer-focused IT service delivery, and are looking for your next career move, apply now.Job Description\nWe are looking for a Technical Helpdesk Support Engineer to provide technical assistance and ensure a seamless workplace technology experience for business users. This position will be Full-time, Onsite - Gurugram.\nWhat You'll Do\nProvide technical support for diagnosing and troubleshooting desktop, laptop, mobile device, application, and network-related issues\nConfigure and support user accounts, laptops, desktops, mobile phones, and workplace technology services\nTrack and manage incidents and service requests through to resolution within agreed service levels\nMaintain accurate records of incidents, troubleshooting activities, resolutions, and customer interactions\nEscalate unresolved issues to appropriate internal support teams when required\nUtilize internal knowledge bases and external resources to identify and implement effective technical solutions\nPrioritize and manage multiple support tickets simultaneously while maintaining service quality\nFollow up with end users to ensure complete issue resolution and customer satisfaction\nCreate and maintain technical documentation, support guides, knowledge articles, and operational procedures\nAnalyze recurring issues and identify opportunities for process improvements and proactive support\nProvide onsite support for audio-visual technologies during meetings, events, town halls, and executive presentations\nSupport desktop environments, virtual desktop infrastructure (VDI/VDM), collaboration platforms, and workplace technology services\nAssist users with hardware, software, connectivity, and access-related issues across multiple business functions\nWork collaboratively with various technology and business teams to deliver a reliable and consistent support experience\nWhat You'll Need\nRequired:\nBachelor's degree in computer science, Information Technology, Electronics, or a related field\nMinimum 3 years of experience in IT Helpdesk, Technical Support, Desktop Support, or End User Computing (EUC)\nStrong troubleshooting skills across desktop, laptop, and workplace technologies\nHands-on experience supporting Windows operating systems and MacOS environments\nExperience supporting Microsoft technologies including Windows 10/11, Microsoft 365, Outlook, Teams, and Active Directory\nKnowledge of computer systems, mobile devices (iOS), peripherals, and endpoint technologies\nExperience using IT Service Management (ITSM) and helpdesk tools such as ServiceNow, Remedy, or similar platforms\nFamiliarity with remote support tools and virtual desktop environments\nStrong analytical, problem-solving, and customer service skills\nExcellent verbal and written communication skills\nAbility to manage multiple priorities in a fast-paced support environment\nStrong stakeholder management and user engagement skills\nPreferred:\nExperience supporting Virtual Desktop Infrastructure (VDI/VDM) environments\nMicrosoft certifications such as Modern Desktop Administrator Associate, Microsoft 365 Fundamentals, or equivalent certifications\nApple/MacOS certifications or related technical certifications\nExperience supporting enterprise collaboration and conferencing solutions\nKnowledge of ITIL processes and service management best practices\nBe part of a team that values diversity, inclusion, and collaboration\nWork in a modern and employee-focused environment with a strong commitment to workplace experience\nAccess ongoing learning and professional development opportunities\nPhysical Demands\nAbility to safely and successfully perform the essential job functions\nSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.\nAbility to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor \nReasonable accommodation statement\nIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to  (888) 824 - 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