{"id":4214067,"url":"https://alion.io/job/cainco-supervisor-de-ti","title":"Supervisor de TI","company":{"id":2012075,"name":"CAINCO","domain":"cainco.org.bo","url":"https://alion.io/company/cainco","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Santa Cruz, Bolivia"],"countries":["BO"],"hiring_countries":["BO"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Service Desk","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-12T20:48:39Z","employer_posted_date":null,"last_verified_at":"2026-11-12T20:48:39Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"SUPERVISOR DE TECNOLOGÍA DE LA INFORMACIÓN\n\n Objetivo del cargo\nGarantizar la continuidad operativa, mediante el correcto funcionamiento de los recursos y servicios tecnológicos, con soporte oportuno, gestión de incidentes y requerimientos.\n Principales responsabilidades\n Brindar soporte a usuarios: diagnóstico, resolución, escalamiento y seguimiento de incidentes hasta su cierre.\n Gestionar el ciclo de vida de los activos tecnológicos, desde su recepción y configuración hasta su baja.\n Ejecutar los planes anuales de mantenimiento de activos y sistemas de TI.\n Asegurar el funcionamiento de las salas de reuniones y los equipos audiovisuales.\n Velar por la seguridad de la información y la ciberseguridad en los servicios de usuario final.\n Requisitos\n Licenciatura o Ingeniería en Sistemas, Informática, TI, Redes y Telecomunicaciones o carreras afines.\n Mínimo 3 años de experiencia en Service Desk, Help Desk o soporte técnico a usuarios finales.\n Manejo de Windows, Microsoft 365, Active Directory, herramientas de Service Desk y soporte remoto, redes LAN/WiFi y videoconferencia.\n Deseable\n Formación en gestión de servicios de TI, gestión de activos, seguridad de la información y KPIs de servicio.\n Certificación ITIL (valorada).\n Experiencia en entornos corporativos y en implementaciones o cambios tecnológicos.\n Competencias clave\nOrden y calidad, orientación al logro, aprendizaje continuo, colaboración, comunicación 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