{"id":3653728,"url":"https://alion.io/job/caixa-magica-software-application-production-support","title":"Application Production Support","company":{"id":1928642,"name":"Caixa Mágica Software","domain":"caixamagica.pt","url":"https://alion.io/company/caixamagica","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"IBM MQ","optional":false},{"name":"ITIL","optional":false},{"name":"Linux","optional":false},{"name":"Oracle","optional":false},{"name":"Red Hat","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Sobre a vaga\nThe leading bank in the European Union is seeking an Application Production Support to provide technical and functional support for applications within the Banking and Financing Services area. The role is focused on ensuring application stability, operational efficiency and service continuity.\n\nO que vais fazer\n\nProvide technical and functional support to business users and application stakeholders\nEnsure operational coverage during assigned shifts and maintain agreed service levels\nMonitor application production environments and ensure service stability and availability\nManage incidents, troubleshoot issues and coordinate resolution activities\nProactively address tasks received through tickets, emails and direct requests\nCommunicate project, task and incident updates to business users and internal stakeholders\nMaintain, update and enrich operational procedures and technical documentation\nConduct knowledge transfer sessions and provide training to team members\nParticipate in shadowing activities and continuous learning initiatives to improve platform support coverage\nDocument incidents and contribute to knowledge sharing across the team\nDevelop scripts and automation solutions to improve operational efficiency and reduce manual activities\nAnalyze root causes, evaluate releases and patch impacts and identify systemic issues\nParticipate in weekend and holiday support rotations according to business requirements\n\nO que é pedido\n\n3 to 5 years of professional experience in Application Production Support environments\nExperience with automation, scripting and operational process improvement\nFamiliarity with ITIL processes and production support best practices\nAvailability to work weekends and holidays on a rotational basis when required\nStrong focus on service quality, operational efficiency and continuous improvement\nExperience with ITIL Methodology and Service Management Processes\nExperience with Linux RedHat Operating Systems\nExperience with Oracle Environments and Database Knowledge\nExperience with IBM MQ Series Middleware\nExperience with Axway Transfer CFT Middleware\nExperience with Production Monitoring and Application Support Processes\nExperience with Scripting and Automation Development\nExperience with Incident, Problem and Change Management\nExperience with Technical and Functional Application Support\nExperience with Banking and Financing Services Application Support\nFluent in English\n\nValorizado\n\nExperience supporting Banking and Financing Services applications is highly valued\nKnowledge of MQ Series, Axway Transfer CFT and Linux RedHat environments is an advantage\n\nO que é oferecido\n\nA permanent job contract for a long term project\nTech equipment + SIM Card + personal smartphone\nHealth and Life Insurance\nSocial events and team buildings\nThe commitment of letting you grow with us, and be rewarded accordingly\nA dynamic and young team that will be always there to support you\nTraining in the latest technologies\nCoffee, fruits, snacks and a warm welcoming when you pass by the office\n\nResumo organizado por IA a partir do anúncio original. 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