{"id":3653719,"url":"https://alion.io/job/caixa-magica-software-application-support","title":"Application Support","company":{"id":1928642,"name":"Caixa Mágica Software","domain":"caixamagica.pt","url":"https://alion.io/company/caixamagica","size_band":"51-200","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lisbon, Portugal"],"countries":["PT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Ansible","optional":false},{"name":"API Gateway","optional":false},{"name":"ArgoCD","optional":false},{"name":"CI/CD","optional":false},{"name":"Dynatrace","optional":false},{"name":"GitLab","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jaeger","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Kubernetes","optional":false},{"name":"Linux","optional":false},{"name":"MS SQL","optional":false},{"name":"OpenShift","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Prometheus","optional":false},{"name":"Red Hat","optional":false},{"name":"Scrum","optional":false}],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-11-02T00:00:00Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Sobre a vaga\nThe leading bank in the European Union is seeking an Application Support that will be integrated into the Application Production Support team. The role is responsible for ensuring the stability, availability and performance of critical business applications in production environments.\n\nO que vais fazer\n\nMonitor and maintain production applications, ensuring high availability and optimal performance\nParticipate in incident management activities, including Situation Rooms, RCA analysis and problem resolution initiatives\nEnsure implementation and compliance with ITIL governance standards and SLA commitments\nExecute deployments, releases and change requests following established ITIL and DevOps processes\nProactively identify, analyze and resolve technical issues impacting business operations\nParticipate in on-call rotations and support critical applications in 24/7 production environments\nServe as a point of contact for Development teams, troubleshooting issues and coordinating corrective actions\nCollaborate with Scrum teams to design, deploy and improve application platforms\nImplement upgrades, patches and new functionalities while minimizing user impact\nMaintain technical documentation, operational procedures and troubleshooting guides\nPromote knowledge sharing and best practices across global support teams\nImplement and optimize monitoring and observability solutions within production platforms\nPromote observability practices to enable early detection and resolution of application issues\n\nO que é pedido\n\nMore than 6 years of experience in Application Support and Production Services environments\nStrong knowledge of production support processes, monitoring, observability and incident management\nExperience working with ITIL and DevOps methodologies\nAvailability to participate in on-call support rotations\nExperience supporting critical business applications in enterprise environments\nStrong focus on service quality, stability, performance and continuous improvement\nExperience with Java Application Servers (RedHat JBoss EAP) and Java troubleshooting, including heap and thread dump analysis and performance optimization\nExperience with OpenShift, Kubernetes and Cloud Platforms, API Gateway Integration (Axway, Apigee), RHEL Linux Operating Systems, Dynatrace Monitoring and Observability Tools Grafana, Prometheus, Jaeger and ELK Stack\nExperience with CI/CD Platforms: GitLab, Jenkins, ArgoCD and Nexus Sonatype\nExperience with Infrastructure Automation using Ansible and/or Terraform\nExperience with Relational Databases (Microsoft SQL Server and PostgreSQL)\nExperience with ITIL Processes, Incident Management and Change Management\nFluent in English\n\nO que é oferecido\n\nA permanent job contract for a long term project\nTech equipment + SIM Card + personal smartphone\nHealth and Life Insurance\nSocial events and team buildings\nThe commitment of letting you grow with us, and be rewarded accordingly\nA dynamic and young team that will be always there to support you\nTraining in the latest technologies\nCoffee, fruits, snacks and a warm welcoming when you pass by the office\n\nResumo organizado por IA a partir do anúncio original. 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