{"id":3466752,"url":"https://alion.io/job/calderys-lead-refractory-support-specialist","title":"Lead Refractory Support Specialist","company":{"id":93345,"name":"Calderys","domain":"calderys.com","url":"https://alion.io/company/calderys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":72,"open_postings":97,"ghost_share":0.474,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mobile, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T12:33:08Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-31T03:31:21Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":1},"description":"HWI has a fantastic opportunity to join our Value Added Services team as Lead Refractory Support Specialist.\n\nSummary\nThe Lead Refractory Support Specialist represents HarbisonWalker International at customer sites and is responsible for coordinating and leading the daily workflow of tasks executed by Refractory Installation Technicians. This position requires extensive travel to customer sites and is accountable for excellent customer service and daily communication with the customer(s).\nResponsibilities\nReading and interpreting refractory lining drawings; using brick saw and bricklaying equipment to lay brick up in ladles, furnaces, tundishes, etc.- handle bricks by hand for multiple hours at a time - perform plug changes, repair slide gates, etc.; teaching installation procedures to and providing guidance to correct procedures\nPerforming all types of refractory installation methods, including gunite, pouring, ramming, pumping, ceramic fiber and firebrick installation\nPreparing ladles, furnaces, tundishes, etc for repair, relining and fabrication\nPerforming in service inspections, post mortem tear outs, documenting findings and reviewing with the proper HarbisonWalker International team member(s)\nPerforming preventive and general maintenance tasks on tools and refractory equipment; documenting the preventative maintenance\nPerforming spare parts and tools and product inventory counts to ensure site specific standards are maintained; completing detailed inventory and usage reports at the end of shift; meeting deadlines\nCollaborating with customer(s) to determine and schedule what jobs need to be completed and create workflow prioritization to complete schedule; making decisions on refractory installation when needed\nObserving and promoting safety and 5’S standards; complying with established facility safety policies and procedures, and other regulations as applicable; participating in daily safety tool box talks; maintaining a safe and clean working environment.\nRequirements\nHigh school diploma or GED\nAbility to safely use brick saw and bricklaying equipment to lay brick\nRequires working knowledge of refractory lined units\nAbility to operate a jib crane and ensure the rigging of the load is correct\nAbility to safely operate a forklift\nAbility to safely operate various hand and electrical tools\nAbility to read, understand and work in conformity with work orders, as directed\nAbility to detect and correct unsafe or hazardous conditions of equipment and work environment\nOrganized individual with emphasis on quality and the ability to meet deadlines\nRequires fundamental computer skills, experience in excel a plus\nBilingual a plus \n0in;margin-left:0in;margin-bottom:.0001pt;\">Requires four plus (4+) years of refractory installation experience or equivalent construction or manufacturing experience considered. In lieu of refractory experience, the Lead Refractory Support Specialist requires two plus (2+) years of people supervision or equivalent experience.\n\nPhysical and Environmental Requirements\nPhysical Activity: Requires more than 2/3 of the time standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, or smelling; requires less than 1/3 of the time sitting.\n Lifting: Requires lifting up to 75 pounds more than 2/3 of the time. (23 KG for CAD JD)\nVision: Requires accurate close, distance, color and peripheral vision and depth perception, including the ability to adjust focus.\nEnvironment: Requires more than 2/3 of the time working near moving mechanical parts, and being exposed to fumes, airborne particles and outdoor weather conditions; 1/3 to 2/3 of the time in wet or humid conditions, in extreme heat or cold, and exposed to toxic or caustic chemicals; and less than 1/3 of the time in an office setting, in high places, at risk of electrical shock and near vibration. May require wearing respirators, hearing protection, and/or other safety equipment.\n Noise: Requires working in very loud conditions (over 85 decibels).","description_format":"text","description_chars":4063,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Glass & Ceramics Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-29T15:37:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":42,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/calderys-lead-refractory-support-specialist","json_url":"https://alion.io/job/calderys-lead-refractory-support-specialist.json","meta":{"generated_at":"2026-10-31T08:53:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13356,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93345},"rest":"https://alion.io/mcp/rest/get_company?id=93345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcalderys-lead-refractory-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcalderys-lead-refractory-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcalderys-lead-refractory-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/calderys-lead-refractory-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcalderys-lead-refractory-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3466752}},{"tool":"search_jobs","arguments":{"company":"calderys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3466752},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}