{"id":1558711,"url":"https://alion.io/job/calderys-refractory-support-specialist-ii-2","title":"Refractory Support Specialist II","company":{"id":93345,"name":"Calderys","domain":"calderys.com","url":"https://alion.io/company/calderys","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":70,"open_postings":89,"ghost_share":0.506,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Burns Harbor, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":113000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":648},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T20:21:57Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-26T16:07:39Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":25},"description":"HWI has a fantastic opportunity to join our Value Added Services Team as a Refractory Support Specialist II.\nSummary\nThe Refractory Support Specialist II uses their specialized knowledge of HarbisonWalker Internationals product portfolio to represent the company as an on-site and first call technical liaison servicing two or more accounts. The Refractory Support Specialist II will work directly with internal Customer Service and Sales Representatives to provide customer(s) with the most cost-effective product to fit their needs and establish HarbisonWalker International as the product of choice. This position is a labor-intensive job, assisting the customer(s) in lining, relining and repairing furnaces, ladles, and tundishes.\nResponsibilities\nReading and interpreting refractory lining drawings; using brick saw and bricklaying equipment to lay brick up in ladles, furnaces, tundishes, etc.- handle bricks by hand for multiple hours at a time - perform plug changes, repair slide gates, etc.; teaching installation procedures to and providing guidance to correct procedures\nAssisting customer(s) staff with all types of refractory installation methods, including gunite, pouring, ramming, pumping, ceramic fiber and firebrick installation\nAssisting customer(s) staff with cleaning and preparing ladles, furnaces, tundishes, etc for repair, relining and fabrication\nObserving product performance at customer(s) site; performing in service inspections, post mortem tear outs, documenting findings and reviewing with the proper HarbisonWalker International team member(s)\nWorking closely with customer(s), understanding their requirements and aiding them in obtaining the optimal performance of the products; monitoring stock levels to ensure the needs of customer(s) are met; placing replacement orders with HarbisonWalker Internationals Customer Service department\nPreventive and general maintenance tasks on refractory equipment; documenting the preventative maintenance\nPerforming spare parts and equipment inventory count to ensure site specific standards are maintained; completing accurate and detailed refractory reports\nObserving and promoting safety and 5’S standards; complying with established facility safety policies and procedures, and other regulations as applicable; participating in daily safety tool box talks and monthly trainings; maintaining a safe and clean working environment \nRequirements\nHigh school diploma or GED\nAbility to safely use brick saw and bricklaying equipment to lay brick\nRequires working knowledge of refractory lined units\nAbility to operate a jib crane and ensure the rigging of the load is correct\nAbility to safely operate a forklift\nAbility to safely operate various hand and electrical tools\nAbility to read, understand and work in conformity with work orders, as directed\nAbility to detect and correct unsafe or hazardous conditions of equipment and work environment\nOrganized individual with emphasis on quality and the ability to meet deadlines\nRequires fundamental computer skills, experience in excel a plus\nBilingual a plus (Spanish and/or French add onto specific posting if applicable)\nRequires two - four years of refractory installation knowledge or equivalent construction or manufacturing experience considered.\nPhysical and Environmental Requirements\nPhysical Activity: Requires more than 2/3 of the time standing, walking, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, or smelling; requires less than 1/3 of the time sitting.\n Lifting: Requires lifting up to 75 pounds more than 2/3 of the time. (23 KG for CAD JD)\nVision: Requires accurate close, distance, color and peripheral vision and depth perception, including the ability to adjust focus.\nEnvironment: Requires more than 2/3 of the time working near moving mechanical parts, and being exposed to fumes, airborne particles and outdoor weather conditions; 1/3 to 2/3 of the time in wet or humid conditions, in extreme heat or cold, and exposed to toxic or caustic chemicals; and less than 1/3 of the time in an office setting, in high places, at risk of electrical shock and near vibration. May require wearing respirators, hearing protection, and/or other safety equipment.\n Noise: Requires working in very loud conditions (over 85 decibels).","description_format":"text","description_chars":4338,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-01T03:12:57Z"}],"visa":[],"liveness":{"score":50,"band":"ok","label":"Likely open","p_open":1,"p_active":0.554,"p_room":0.9,"age_days":25,"expected_fill_days":42,"reasons":["conf:0","stale_co","win:mid"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/calderys-refractory-support-specialist-ii-2","json_url":"https://alion.io/job/calderys-refractory-support-specialist-ii-2.json","meta":{"generated_at":"2026-10-26T17:52:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24040,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93345},"rest":"https://alion.io/mcp/rest/get_company?id=93345"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcalderys-refractory-support-specialist-ii-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcalderys-refractory-support-specialist-ii-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcalderys-refractory-support-specialist-ii-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/calderys-refractory-support-specialist-ii-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcalderys-refractory-support-specialist-ii-2"}]}