Temporary, Transportation Planner

What We Do – Accountabilities

Partner with Inbound Transportation and Order Management teams to determine if arriving orders are candidates for pre-routing to reduce the risk of order cancellations 

Follow up with customers and carriers to encourage timely pick up of orders that are ready and eligible for routing

Follow customers’ routing instructions to minimize chargebacks

Maintain accurate records for customer paid orders and orders for which routing instructions need to be communicated to DC operations

Identify and recommend routing efficiencies 

Essential Functions

Assigned specific outbound customers / accounts

Support and build relationships with assigned accounts

Use warehouse management system to identify orders that are available for shipment creation

Schedule and communicate pick up appointments and follow up as necessary to ensure on-time pick-ups

Monitor emails and customer routing portals for customer response to routing requests

Utilize reporting tools to monitor shipment pickup status

Update & communicate shipping schedule with Operations leadership, including orders that could be at-risk

Generate and organize all related paperwork and required information for customer orders, and retain in appropriate files

Maintain current and create new work instructions, accurately detailing shipping requirements for each account

Effective usage of TMS (transportation management system) for shipment building / creation

Maintains critical internal & external customer, carrier, and order management contacts

Works to identify and partner with carriers, customers, and order management to resolve capacity and service issues

Plan with DC operations daily to ensure continuous product flow

Preferred Qualifications & Education

Bachelor’s Degree, Associate’s Degree preferred

Experience in a Distribution Center, Transportation Department or Customer Service field preferred

Ability to partner with multiple cross-functional teams

Ability to problem solve and innovative thinking abilities

Strong attention to detail and accuracy

Proven organizational, prioritization and time management abilities

Ability to communicate professionally, both orally and in writing

Capability to manage multiple tasks, simultaneously, without compromising quality

Working knowledge of Microsoft Office Suite, basic typing skills and experience with a Warehouse Management System/Transportation Management System (TMS)

PKMS & AS400 knowledge preferred

Physical Requirements and/or Environment

Office/Cubicle/Distribution Center

Temporary 5 month position