{"id":1310865,"url":"https://alion.io/job/calero-mobility-support-specialist","title":"Mobility Support Specialist","company":{"id":2405857,"name":"Calero","domain":"calero.com","url":"https://alion.io/company/calero-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rochester, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-09-22T13:16:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-26T19:28:24Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users. \nAs a specialist you will:\nProvide 1st line support to end-users through high volume calls, chats, and tickets.\nRespond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA). \nUpdate required ticketing systems continuously. \nProvide and maintain a high quality of service. \nPartner with the Service Operations Team.\nAdhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications. \nDe-escalate dissatisfied customers with professionalism, patience, and support.\nEscalate all issues that cannot be completed within SLAs to management as soon as possible.\nMeet all team metrics and goals, set by management.\nPerform other duties as needed upon request from immediate supervisor.\nEDUCATION and EXPERIENCE required:\nBachelors’ degree preferred; high school diploma or equivalent required.\nMobile Device and Service Support experience desired.\nProficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel). \nVast experience in working with multiple guides and applications to navigate complex ticketing and queries.\nExperience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets. \nSKILLS and COMPETENCIES:\nProficiency using and navigating multiple computer applications and systems.\nStrong attention to detail and commitment to accuracy.\nAdaptability and resilience in a fast-paced, high-volume environment. \nEffective time management and prioritization skills with the ability to manage competing demands.\nResults-oriented mindset with the ability to meet deadlines and service-level expectations.\nStrong interpersonal skills and the ability to work collaboratively across teams.\nEfficient keyboarding and data entry skills with a high degree of accuracy.\nExcellent verbal and written communication skills, including active listening and customer-focused interactions.\nCalero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.\nThe starting hourly rate for this position is $22.50. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.","description_format":"text","description_chars":3889,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Supply Chain","Procurement & Spend Management"],"lifecycle":[{"event":"open","at":"2026-09-26T16:10:39Z"}],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.892,"p_room":1,"age_days":4,"expected_fill_days":40,"reasons":["conf:10","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/calero-mobility-support-specialist","json_url":"https://alion.io/job/calero-mobility-support-specialist.json","meta":{"generated_at":"2026-09-28T04:08:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2472,"day_limit":5000,"remaining_today":2528,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}