{"id":2481782,"url":"https://alion.io/job/calgary-stampede-guest-experience-supervisor-full-time","title":"Guest Experience Supervisor - Full Time","company":{"id":1792928,"name":"Calgary Stampede","domain":"calgarystampede.com","url":"https://alion.io/company/calgarystampede-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Calgary, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":223},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false}],"status":"live","first_seen_at":"2026-10-13T19:54:48Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-19T01:56:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"About the Calgary Stampede\nThe Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, culture and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme “We’re Greatest Together”, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.\nAs an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.\nPosition Summary\nThe Guest Experience Supervisor is a member of the guest experience team, responsible for delivering exceptional experience to everyone through support and delivery of guest service programs across the organization.\nThis position oversees our guest services team including: Our guest concierge, year-round part-time guest ambassador team relative to ushering, guest concierge, coatcheck and lost and found.\nNote: The closing date for this opportunity is: October 30, 2026\nResponsibilities\nResponsibilities of this role include, but are not limited to:\nLeadership\nResponsible for hiring, training, scheduling, coaching, performance management and providing day to day leadership to the guest service team.\nLeading by example at all times while contributing to the overall goals and objectives of the organization and delivering on the expectations of our customers.\nMaintain a high degree of confidentiality in assisting manager on various initiatives.\nPromote a safe working environment.\nGuest Experience\nApply event knowledge to plan and coordinate event logistics for the guest service team to support events.\nCollaborate with internal departments and committees to resolve all guest comments and concerns in a timely manner.\nDemonstrate creativity in finding solutions that put the needs of the guest first.\nProvide timely communication updates across guest service groups and other internal stakeholders.\nAssist and coordinate guest service programs for the organization.\nSupport all elements of program development, hiring, training and program delivery related to guest services, including service recovery and resolution efforts.\nIdentify opportunities to continually improve through research, understanding and listening to our guests and our people.\nKeeping service excellence top of mind in execution of event requirements.\nManaging the pre and post event inspections of our public facing space.\nDemonstrating emotional composure during fast paced and stressful situations.\nAdministration\nUtilize Momentus, Cisco and FreshDesk to review and analyze information in daily reports related to guest service functions.\nManage and implement appropriate technical customer support systems to assist guest services in elevating the experiences they create, such as developing a knowledge database and overseeing a customer support software solution.\nProvide regular guest feedback and key metric reports to management and communicate a general interpretation and analysis of the data.\nConvey technical information to non-technical stakeholders.\nManage scheduling, uniforms, record keeping, inventory reporting as necessary.\nProvide budget support, as necessary.\nParticipate in department pre & post event planning meetings as required.\nEducation\nPost-secondary learning in a related discipline is preferred\nPrevious Experience\nMinimum 2-3 years of leadership experience (recruiting, developing, coaching)\nMinimum 3-5 years of planning and implementing guest experience programs including service recovery\nPrevious experience as a concierge and/or in the hospitality industry would be an asset.\nTechnical Knowledge\nExperience with Ungerboeck (EBMS) considered an asset\nExperience with contact centre software\nBasic accounting skills and database software usage\nCommunication\nStrong verbal and written communication skills, able to choose appropriate, effective ways to communicate to different audiences including both internal and external stakeholders.\nExperience presenting to large groups.\nAbility to articulate a clear, concise, yet detailed idea, thought or concept.\nActively listen, ask questions, be curious.\nAware of and responsive to nonverbal communication styles, recognizes and adapts to cultural differences in communication styles.\nEffectively deliver and receive constructive feedback in an effort to continuously improve.\nCritical Thinking\nDemonstrates resourcefulness by utilizing information from a variety of sources to identify challenges and opportunities, identify the root cause, evaluate options and make quick yet informed and appropriate decisions.\nAnticipate needs, expectations and challenges before they arise.\nBreaks down complex tasks into manageable parts in a systematic, detailed way.\nAbility to apply analytical techniques to identify the root cause of a problem and find the best solution.\nAbility to analyze data and make recommendations based on findings.\nAnticipates the risk or implications inherent in a suggested solution and develops contingency plans to mitigate their impacts.\nBenefits\nThe Calgary Stampede offers a unique and exciting work environment and the opportunity for advancement and employee training.\nTo Apply\nTo apply, please submit your resume. All applicants are thanked in advance and only those selected for interviews will be contacted.","description_format":"text","description_chars":5781,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":2,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Events & Ticketing","Theme Parks & Attractions"],"lifecycle":[{"event":"open","at":"2026-10-13T22:58:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:2","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/calgary-stampede-guest-experience-supervisor-full-time","json_url":"https://alion.io/job/calgary-stampede-guest-experience-supervisor-full-time.json","meta":{"generated_at":"2026-10-19T04:01:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1792928},"rest":"https://alion.io/mcp/rest/get_company?id=1792928"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcalgary-stampede-guest-experience-supervisor-full-time"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcalgary-stampede-guest-experience-supervisor-full-time"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcalgary-stampede-guest-experience-supervisor-full-time"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/calgary-stampede-guest-experience-supervisor-full-time\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcalgary-stampede-guest-experience-supervisor-full-time"}]}