{"id":4050138,"url":"https://alion.io/job/caliberly-senior-account-manager","title":"Senior Account Manager","company":{"id":4479767,"name":"Caliberly","domain":"caliberly.com","url":"https://alion.io/company/caliberly","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dubai, United Arab Emirates"],"countries":["AE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-11T01:21:40Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T01:21:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Title- Senior Account Manager\nAbout the Role\nWe are looking for an experienced Senior Account Manager to lead and grow client relationships within a dynamic staffing, recruitment and HR outsourcing business. The incumbent will manage a portfolio of high-value clients, serve as trusted advisor on workforce solutions, drive service delivery excellence, and translate client needs into achievable business outcomes.\nKey Responsibilities\nServe as primary point of contact for key clients: build and maintain strong, long-term relationships, understand their business objectives and staffing/HR outsourcing needs.\nDevelop account plans for each assigned client: identify growth opportunities (contract staffing, permanent recruitment, payroll/PEO, HR outsourcing), set objectives and align services to meet client goals.\nLead contract negotiations, renewals and service-level agreements (SLAs) with clients; ensure commercial terms deliver value for both client and organisation.\nPartner with internal teams (services delivery, recruitment, payroll, onboarding, compliance) to ensure high-quality, on-time delivery of workforce solutions and client satisfaction.\nMonitor client health: track key metrics (time-to-hire, cost-per-hire, retention, service KPIs), analyse trends, and develop action plans to improve performance.\nManage issue escalation, resolution and risk: proactively identify potential client service challenges, work with operations to resolve and report status to senior leadership.\nProvide market insights and consultative advice to clients: on talent market trends, regulatory changes (labour law, visa/immigration, Saudisation/Emiratization), outsourcing best practices and cost-optimisation strategies.\nDrive business development within existing accounts: cross-sell and upsell services, coordinate with business development teams to expand footprint and achieve revenue growth.\nPrepare and deliver client presentations, business reviews and strategic updates to senior stakeholders, including custom reports and dashboards.\nMaintain accurate client records in CRM and account management tools; ensure pipeline visibility, forecasting accuracy and territory planning.\nQualifications & Experience\nBachelors degree in Business Administration, Human Resources, or related field (Masters preferred).\nMinimum 710 years experience in account management, client services or business development ideally within staffing, recruitment, HR outsourcing or professional services.\nProven success in managing large accounts, driving revenue growth, and maintaining high client satisfaction in a B2B services environment.\nStrong commercial acumen: skilled in contracting, pricing models, service-delivery frameworks and P&L sensitivity.\nGood understanding of UAE/GCC labour markets, outsourcing models (contract staffing, PEO/EOR), visa/immigration compliance and workforce solutions.\nExcellent communication, presentation and negotiation skills; ability to engage with senior executives and manage C-Level relationships.\nProficiency with CRM systems, Excel, PowerPoint and ability to interpret service/delivery metrics and build actionable insights.\nFluency in English required; Arabic proficiency would be an added advantage.\nKey Competencies & Behaviours\nClient-centric: committed to delivering outstanding client service and building trust.\nStrategic thinker: able to map client needs to business solutions and long-term growth opportunities.\nResults-driven: motivated by achieving targets, improving client outcomes and driving performance improvements.\nCollaborative and influencing: works effectively across internal teams and with external stakeholders.\nResilient and adaptable: comfortable in a fast-changing environment with multiple client demands and priorities.\nIntegrity and professionalism: manages sensitive client matter with discretion and adheres to ethical standards.\nWhat We Offer\nCompetitive salary and performance-based incentives aligned to account growth and client satisfaction.\nOpportunity to play a senior role within a leading workforce solutions business, working with high-profile clients across the UAE and GCC.\nExposure to a diverse range of services (contract staffing, HR outsourcing, payroll, market-entry) and the chance to develop deep client-consulting expertise.\nGrowth and development prospects within a high-growth service organisation with strong regional footprint.\nApply now!","description_format":"text","description_chars":4427,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Arabic","level":"Advanced (C1)","optional":true},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-11T01:21:40Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.516,"p_room":1,"age_days":0,"expected_fill_days":29,"reasons":["conf:3","agency","win:early","comp:brand"],"computed_at":"2026-11-11T05:11:23Z"},"pay":null,"html_url":"https://alion.io/job/caliberly-senior-account-manager","json_url":"https://alion.io/job/caliberly-senior-account-manager.json","meta":{"generated_at":"2026-11-11T05:11:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6457,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4479767},"rest":"https://alion.io/mcp/rest/get_company?id=4479767"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcaliberly-senior-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcaliberly-senior-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcaliberly-senior-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/caliberly-senior-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcaliberly-senior-account-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4050138}},{"tool":"search_jobs","arguments":{"company":"caliberly.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4050138},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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