{"id":3042978,"url":"https://alion.io/job/california-faucets-customer-service-representative","title":"Customer Service Representative","company":{"id":2424691,"name":"California Faucets","domain":"calfaucets.com","url":"https://alion.io/company/calfaucets","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Huntington Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"PVD","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-21T20:01:10Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-03T10:47:27Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Description\nCalifornia Faucets is looking to bring on a talented Customer Service Representative. This role is based on site in our Huntington Beach, CA office. This is a Monday through Friday, hybrid role from 8:00 a.m. to 4:45 p.m.\nThe Customer Service Representative (CSR) is responsible for providing first-class customer service to all customers by using excellent, in-depth knowledge of company products as well as communicating effectively with team members within the customer service department.\nIn addition to these duties, the Customer Service Representative will also:\nAnswer customer calls and actively listen to identify their issues.\nBuild customer relationships, earning their loyalty and trust.\nEnter customer orders and returns in ERP system.\nTroubleshoot problems and resolve a range of customer issues from estimating lead times, offering design options, discussing shipping options, and resolving warranty concerns.\nPerform additional assignments per manager's direction.\nPlease note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nRequirements\nThe Following Personal Attributes/Skills are Required:\nAbility to read, write, speak, and understand English fluently.\nExcellent interpersonal, organizational, and communication skills.\nExcellent verbal and written communication.\nThe ability to explain things easily in ways that people can understand.\nA proactive approach to problem solving in addition to reliable follow-through on a variety of tasks.\nA sense of urgency and efficiency in all tasks.\nExcellent time management skills must be able to handle multiple priorities simultaneously and meet deadlines.\nOwnership of all assigned areas of responsibility.\nAttention to detail and accuracy; must be able to recognize and resolve discrepancies.\nTeam player with a positive, “can-do” attitude that can work in a fast-paced environment.\nGood judgement and discretion.\nAbility to meet or exceed the company’s attendance and punctuality standards.\nAbility to work overtime as needed.\nUse miscellaneous office equipment (ex: calculators, computers, copiers, etc.).\nEnvironmental and Safety Considerations:\nThis position operates in a professional office environment with occasional exposure to warehouse environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.\nSupervisory Responsibilities:\nThis position has no supervisory responsibilities.\nPeople Interface:\nThe position requires contact with people in many departments, including production, supply chain, and PVD Coatings.\nDecision Making:\nThe position requires working from detailed instructions as well as the use of judgment to plan and perform general decisions to solve a problem or select a course of action for a standard or recognized method of operation.\nSupervision Received:\nUnder general supervision of the Customer Service Manager, assignments are both task-oriented and objective-oriented. Follows established procedures for routine work; receives specific instruction on non-routine problems.\nAccountabilities:\nAfter adequate training, the position requires a level of accountability to complete tasks as scheduled.\nEducation and Experience:\nThe minimum educational requirement to successfully perform this position is a high school diploma or G.E.D. certificate.\nAt least six (6) months of customer service experience.\nProficiency in Microsoft Windows and all Microsoft Office applications.\nExperience in a manufacturing environment is a plus.\nExperience working with a fully integrated ERP system is a plus.\nFast paste call center experience\nPhysical Requirements:\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.\nThis is a largely sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend as necessary. The employee will be required to lift/carry up to ten (10) lbs. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms.\nSalary Description\n$20.00 per hour","description_format":"text","description_chars":4485,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Furniture","Kitchens, Bathrooms & Home Improvement"],"lifecycle":[{"event":"open","at":"2026-10-21T23:24:50Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":12,"expected_fill_days":41,"reasons":["conf:0","win:early"],"computed_at":"2026-11-03T05:54:40Z"},"pay":null,"html_url":"https://alion.io/job/california-faucets-customer-service-representative","json_url":"https://alion.io/job/california-faucets-customer-service-representative.json","meta":{"generated_at":"2026-11-03T17:15:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2424691},"rest":"https://alion.io/mcp/rest/get_company?id=2424691"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcalifornia-faucets-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcalifornia-faucets-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcalifornia-faucets-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/california-faucets-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcalifornia-faucets-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3042978}},{"tool":"search_jobs","arguments":{"company":"calfaucets.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3042978},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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