{"id":2162995,"url":"https://alion.io/job/calix-associate-digital-engagement-analyst","title":"Associate Digital Engagement Analyst","company":{"id":5714,"name":"Calix","domain":"calix.com","url":"https://alion.io/company/calix","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11000,"max_usd":23000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":8},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":true}],"status":"live","first_seen_at":"2026-10-09T08:36:47Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-13T07:04:51Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"The Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One - our cloud-first, AI-powered platform - CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.We’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.\nRole Summary\nThe Digital Video Engagement Producer and Analyst will expand post-webinar video editing, production, promotion, and performance measurement capabilities for Success engagement programs. This role will produce high-quality recorded content, support distribution across owned and earned digital channels, and track engagement performance across webinars, video, community, newsletters, in-app messaging, and other customer-facing touchpoints. The person in this role will help turn engagement data into clear, actionable insights that improve content reach, audience participation, and overall digital engagement effectiveness.\nKey Responsibilities\nDigital Video Production\nLead post-webinar video editing and production, ensuring recorded content is timely, polished, and ready for distribution.\nContinue improving production processes by identifying opportunities to streamline editing, publishing, and content reuse.\nBuild and apply video production expertise to support a broader portfolio of Success engagement programs.\nSupport digital marketing activities designed to drive traffic to recorded video content.\nIntegrate video promotion into existing Success engagement channels, including The Community, customer newsletters, Pendo, and field awareness communications.\nCoordinate with Marketing to identify opportunities to promote appropriate non-proprietary video content through earned channels, including blogs and unpaid web activities.\nDigital Engagement Analytics\nTrack, analyze, and report on engagement performance across webinars, recorded video content, community posts, newsletters, in-app messaging, and other digital customer touchpoints.\nMaintain recurring reports and dashboards that provide visibility into reach, participation, content consumption, engagement, and follow-on activity.\nMonitor key metrics such as registrations, attendance, views, completion rates, click-through rates, traffic sources, and campaign engagement.\nPartner with program owners to define basic measurement plans and ensure engagement programs have clear goals and that the Digital Engagement team is able to report on performance and impact.\nSummarize performance insights in a clear, actionable format to help teams understand what is working and where improvements are needed.\nSupport testing and optimization efforts by tracking results, identifying trends, and recommending practical improvements.\nHelp ensure reporting accuracy by validating data inputs, documenting metric definitions, and flagging inconsistencies across systems.\nRequired Skills and Experience\nDemonstrated experience or strong aptitude in video editing, production, and digital content workflows, especially using Descript and Wistia.\nAbility to learn quickly, build specialized expertise, and apply new ideas to improve production quality and efficiency.\nInterest in developing broader digital marketing skills, particularly around audience engagement and content promotion.\nStrong collaboration skills, with the ability to work across Success, Marketing, and field-facing teams.\nSound judgment in determining which content is appropriate for broader distribution, particularly when proprietary information may be involved.\nPreferred Qualifications\n1-3 years of experience in digital marketing, customer engagement, content operations, video production, marketing analytics, or a related role.\nExperience supporting webinars, virtual events, video publishing, customer communications, or digital engagement campaigns.\nFamiliarity with engagement analytics, including tracking views, clicks, registrations, attendance, completion rates, traffic sources, and campaign performance.\nExperience using basic reporting or analytics tools such as Excel, Power BI, Google Analytics, Salesforce, marketing automation platforms, webinar platforms, or customer engagement tools.\nAbility to organize data, identify patterns, and summarize insights in a clear, practical way for business stakeholders.\nExposure to video editing or production tools and an interest in developing deeper expertise in post-production workflows.\nStrong attention to detail, curiosity, and willingness to learn new digital tools, processes, and performance measurement approaches.\nComfort working cross-functionally with Marketing, Customer Success, Digital Engagement, and field-facing teams.\nCandidate must be able to work any of the assigned shifts, including 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