{"id":4014391,"url":"https://alion.io/job/calix-global-repair-operations-reverse-logistics-program-manager","title":"Global Repair Operations & Reverse Logistics Program Manager","company":{"id":5714,"name":"Calix","domain":"calix.com","url":"https://alion.io/company/calix","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":4,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":22,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":113400,"max":217400,"currency":"USD","period":"year","gross":null,"usd_annual":217400},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T08:31:15Z","employer_posted_date":null,"last_verified_at":"2026-11-10T08:31:15Z","board_verified":false,"closed_at":null,"days_open":0,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":0},"description":"This a Full Remote job, the offer is available from: United States\nThe Calix platform enables Communication Service Providers (CSPs) of all sizes to transform and future-proof their businesses. Through real-time data, automation, and actionable insights delivered via Calix One - our cloud-first, AI-powered platform - CSPs can simplify operations, collapse cost, and accelerate innovation. Calix One brings together the automation of everything and the experience of one, empowering customers to deliver differentiated subscriber experiences while driving acquisition, loyalty, and revenue growth. This is the Calix mission: to enable CSPs of all sizes to simplify, innovate, and grow, strengthening both their businesses and the communities they serve.\nWe’re at the forefront of a once in a generational change in the broadband industry. Join us as we innovate, help our customers reach their potential, and connect underserved communities with unrivaled digital experiences.\nThe Global Repair Operations & Reverse Logistics Program Manager serves as the global process owner for all Return Material Authorization (RMA), repair, refurbishment, and product recovery activities. This role is responsible for defining, governing, and continuously improving the end-to-end return and repair ecosystem across customers, contract manufacturers, third-party repair providers, logistics partners, suppliers, quality teams, and engineering organizations.\nAs a senior subject matter expert, this position provides strategic leadership through influence rather than direct personnel management. The role owns process performance, operational governance, partner management, inventory recovery strategies, and service execution to ensure efficient product support throughout the product lifecycle.\nThe successful candidate will drive operational excellence across warranty returns, depot repair operations, failure analysis workflows, product recovery programs, and supplier corrective action processes while ensuring compliance, traceability, cost optimization, and customer satisfaction.\nKey Responsibilities\nGlobal Process Ownership\nOwn and govern the end-to-end RMA process, including customer returns, replacement fulfillment, repair, refurbishment, disposition, supplier returns, and inventory recovery.\nDefine process standards, policies, controls, KPIs, and operating procedures for all return and repair activities.\nDrive continuous improvement initiatives to reduce cycle times, improve recovery rates, increase repair yields, and lower operational costs.\nEstablish operational governance and performance management frameworks for global return and repair operations.\nRepair Operations & Service Partner Management\nManage global relationships with third-party repair depots, contract manufacturers, logistics providers, and specialized rework partners.\nOwn repair partner performance, including service levels, turnaround times, quality metrics, cost management, capacity planning, and contractual obligations.\nLead quarterly business reviews and operational performance reviews with repair and refurbishment providers.\nCoordinate deployment of new repair capabilities, test infrastructure, certifications, and repair process improvements.\nDrive corrective actions and performance improvement plans when supplier or repair partner performance falls below expectations.\nRMA Operations & Product Recovery\nLead execution of warranty returns, advanced replacements, refurbishment programs, recertification activities, and product recovery initiatives.\nOwn customer-facing RMA operations, including request intake and qualification, return authorization, status communications, escalation support, proactive follow-up on pending and aged returns, recovery of outstanding customer assets, return compliance, and continuous improvement of the customer return experience.\nEnsure timely disposition of returned product through repair, return to stock, supplier recovery, scrap, engineering analysis, or field replacement.\nPartner with logistics providers to optimize reverse logistics networks and return material flows.\nDevelop scalable processes to support product launches, lifecycle transitions, recalls, product withdrawals, and end-of-life activities.\nFailure Analysis & Quality Management\nCoordinate cross-functional failure analysis activities involving Engineering, Quality, Manufacturing, Customer Support, and external service partners.\nDrive root-cause investigations and corrective action execution for field returns and warranty failures.\nSupport supplier quality initiatives, corrective action programs, and containment activities.\nEnsure compliance with Quality Management System (QMS) requirements, traceability standards, and regulatory obligations.\nMonitor product reliability trends and provide recommendations to improve field quality performance.\nInventory Planning & Asset Recovery\nDevelop forecasts for RMA volumes, repair demand, replacement inventory requirements, and recovery yields.\nManage repair pipeline inventory, replacement stock, service inventory, and excess recovery opportunities.\nPartner with Supply Chain and Planning teams to ensure material availability supporting repair and replacement requirements.\nEstablish strategies to maximize asset recovery while minimizing write-offs and inventory obsolescence.\nSupplier & Financial Management\nManage purchase orders, repair quotations, invoices, component procurement, service contracts, and repair-related budgets.\nEvaluate supplier performance using operational, quality, financial, and service metrics.\nSupport sourcing and qualification of new repair, rework, and refurbishment partners.\nDrive cost reduction initiatives through improved recovery, repair optimization, and operational efficiency programs.\nCross-Functional Leadership\nServe as the central operational interface between Engineering, Warranty Services, Quality, Product Management, Technical Support, Finance, Logistics, Manufacturing Operations, and Supply Chain teams.\nLead complex cross-functional initiatives involving product recovery, engineering changes, recall activities, refurbishment programs, software upgrades, and field corrective actions.\nPrepare and present operational reviews, performance metrics, business cases, and strategic recommendations to senior leadership.\nAct as the company-wide subject matter expert for RMA, repair, refurbishment, and reverse logistics processes.\nRequired Qualifications\nBachelor's degree in Supply Chain, Engineering, Operations Management, Business, or related field.\n10+ years of experience in warranty operations, repair services, manufacturing operations, supply chain, quality, or related functions.\n5+ years of experience managing third-party repair providers, contract manufacturers, refurbishment depots, or service partners.\nDemonstrated expertise in end-to-end RMA process ownership and governance.\nExperience with reverse logistics, failure analysis, product recovery, repair operations, and inventory planning.\nExperience working with Quality Management Systems (QMS), corrective action processes, and supplier management programs.\nStrong analytical, financial, and operational problem-solving skills.\nProven ability to lead complex cross-functional initiatives without direct authority.\nExcellent executive communication and stakeholder management capabilities.\nStronger preference will be given to candidates in the Dallas-Fort Worth Area. \nPreferred Qualifications\nExperience supporting telecommunications, networking, broadband, electronics, or high-tech hardware products.\nKnowledge of warranty operations, depot repair processes, and field return management.\nExperience working with ERP, PLM, quality, repair tracking, and inventory management systems.\nBackground in supplier quality, reliability engineering, or manufacturing operations.\nLean, Six Sigma, APICS, PMP, or equivalent professional certifications.\nThe base pay range for this position varies based on the geographic location. More information about the pay range specific to candidate location and other factors will be shared during the recruitment process. Individual pay is determined based on location of residence and multiple factors, including job-related knowledge, skills and experience.\n\nSan Francisco Bay Area\n:\n144,900 - 217,400 USD Annual\n\nSelect US Metros and States:\n\n126,000 - 189,000 USD Annual\n\nOther US Locations\n:\n113,400 - 170,100 USD AnnualAs a part of the total compensation package, this role may be eligible for a bonus. For information on our benefits click \nhere\n.","description_format":"text","description_chars":8567,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Broadband","Network Equipment"],"lifecycle":[{"event":"open","at":"2026-11-10T11:57:23Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 32 · green card filings: 10","filings_12m":32,"filings_prev_12m":24,"green_card_filings_12m":10,"median_offered_wage_usd":123452,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":22,"reasons":["seen:0","win:early"],"computed_at":"2026-11-10T23:58:49Z"},"pay":{"stated_usd_annual":217400,"is_top_pay":true},"html_url":"https://alion.io/job/calix-global-repair-operations-reverse-logistics-program-manager","json_url":"https://alion.io/job/calix-global-repair-operations-reverse-logistics-program-manager.json","meta":{"generated_at":"2026-11-10T23:58:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":542,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5714},"rest":"https://alion.io/mcp/rest/get_company?id=5714"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcalix-global-repair-operations-reverse-logistics-program-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcalix-global-repair-operations-reverse-logistics-program-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcalix-global-repair-operations-reverse-logistics-program-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/calix-global-repair-operations-reverse-logistics-program-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcalix-global-repair-operations-reverse-logistics-program-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4014391}},{"tool":"search_jobs","arguments":{"company":"calix.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4014391},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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