{"id":871941,"url":"https://alion.io/job/callenlenz-it-support-analyst","title":"IT Support Analyst","company":{"id":693621,"name":"Callen-Lenz","domain":"callenlenz.com","url":"https://alion.io/company/callenlenz","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Salisbury, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32000,"max":36000,"currency":"GBP","period":"year","gross":null,"usd_annual":48728},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-07-22T12:37:59Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-11-09T20:00:02Z","board_verified":true,"closed_at":null,"days_open":110,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":110},"description":"IT Support Analyst\nVacancy Reference: CLA- 431\nPosition: Full-time\nLocation: Salisbury, Wiltshire, UK\nSalary: £32,000 - £36,000\nAt Callen-Lenz, we are expanding the limits of what is possible. We specialise in crewed and uncrewed aircraft operations and technology and having recently received investment into the business we are going through a period of rapid growth and development and are looking for key roles to assist with these changes. Callen-Lenz offers innovative and customer-focused UAS solutions through our 4 key business strands: technical services, products, platforms and operational services. We are looking for individuals to help drive forward our expansion, placing you at forefront of UAS development in the UK.\nOur Values\nInnovation\n\nIntegrity\n\nCollaboration\n\nExcellence\n\nWhy Work for Us\nBased in the heart of rural Wiltshire, close to the Historic city of Salisbury you will join our rapidly growing, friendly and multi-disciplined team, working on a range of diverse and interesting projects, leading the way in this exciting field and witnessing the full lifecycle of our products. The Callen-Lenz team are passionate about what we do, and we are searching for individuals to grow with us as we expand into the aerospace industry.\nOur benefits include:\n25 days annual leave per year (plus bank holidays)\n\nBuy/Sell holiday policy up to 5 days either way\n\nPension Scheme via Royal London\n\nCompany contributed Share Incentive Plan.\n\nGreen Car Scheme\n\nLife assurance scheme (6x basic salary)\n\nIncome protection policy (75% of basic salary)\n\nPrivate Health Insurance via Bupa\n\nPrivate Dental insurance via Bupa\n\nEnhanced Maternity and paternity\n\n1 Professional membership reimbursed per year\n\n1 paid volunteering day per year\n\nAccess to an independent financial advisor year round\n\nTraining & development opportunities\n\nAbout the role\nReporting to the IT Service Delivery Lead, we are looking for an approachable, capable and proactive individual to join our growing IT Team. This is a varied role covering end-user support, business-as-usual IT activity, hardware and software management, and involvement in new projects and service improvements. The role will suit someone who can take ownership, work well both individually and as part of a team, communicate clearly, and follow tasks through to completion.\nResponsibilities\nProvide effective hands-on IT support across a range of end-user hardware, software, systems and services.\n\nSupport day-to-day IT operations, including incident response, service requests, user administration and routine business-as-usual activities.\n\nBuild, configure, maintain and manage end-user devices including laptops, desktops, smartphones and associated peripherals.\n\nBuild, configure, maintain and manage Virtual Desktop Infrastructure\n\nAssist with software management, including installation, updates, access control, licensing support and application administration.\n\nUse Microsoft 365 and related administration tools to support users, devices, mailboxes, permissions and collaboration services.\n\nContribute to IT projects, system changes, upgrades and service improvement initiatives from planning through to delivery.\n\nMaintain clear, accurate documentation and follow agreed processes, standards and best working practices.\n\nWork collaboratively with colleagues, suppliers and internal stakeholders to resolve issues and deliver reliable IT services.\n\nActively participate in personal development, training, supervision and objectives agreed with your line manager.\n\nCarry out any other reasonable tasks as directed by your line manager.\n\nHealth & Safety\nDemonstrate in daily activities a commitment to health and safety in the workplace by always ensuring tasks are performed in the safest possible manner.\n\nReport all hazards and incidents that the individual is party to, or observes, in the correct manner.\n\nWhen required or directed, participate in any health and safety training.\n\nQualifications\nA level or BTEC equivalent in an IT related field is desirable.\n\nSkills and Experience\nEssential:\nExperience in a similar IT support role, ideally in a busy internal IT environment.\n\nConfident using and administering Microsoft Office, Microsoft 365 and related admin tools.\n\nPractical experience building, configuring, maintaining and troubleshooting end-user computers and peripherals.\n\nDesirable:\nExperience with scripting, automation, application packaging, reporting or other technical improvement activities.\n\nExperience supporting Linux end-user devices, including basic troubleshooting, configuration and user support.\n\nPersonal Attributes\nMust be a British Citizen or have an existing right to work in the UK.\n\nEnthusiasm for IT, service improvement and delivering a positive user experience.\n\nClear and confident communicator with good customer service skills.\n\nStrong problem-solving skills with the ability to investigate, prioritise and follow issues through to resolution.\n\nAble to work well independently and as part of a team.\n\nSelf-motivated, organised and able to manage a varied workload.\n\nAbility to commit to occasional national travel.\n\nA full valid UK driving license.\n\nAbility to hold Security Clearance - 5 years residence in the UK.\n\nCallen-Lenz is an equal opportunities employer, committed to building an inclusive working environment. We welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. It is essential that the successful candidate must, by the start of their employment have permission to work in the UK. Proof of identity and eligibility to work in the UK will be required prior to commencement of employment.\nPlease be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.","description_format":"text","description_chars":6358,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Dental insurance","Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-13T17:48:11Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.534,"p_room":0.28,"age_days":109,"expected_fill_days":46,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":48728,"is_top_pay":false},"html_url":"https://alion.io/job/callenlenz-it-support-analyst","json_url":"https://alion.io/job/callenlenz-it-support-analyst.json","meta":{"generated_at":"2026-11-09T20:25:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7618,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693621},"rest":"https://alion.io/mcp/rest/get_company?id=693621"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcallenlenz-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcallenlenz-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcallenlenz-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/callenlenz-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcallenlenz-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":871941}},{"tool":"search_jobs","arguments":{"company":"callenlenz.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":871941},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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