{"id":2520578,"url":"https://alion.io/job/callhero-customer-service-representative","title":"Customer Service Representative","company":{"id":4421201,"name":"Hero Home Services","domain":"callhero.com","url":"https://alion.io/company/callhero","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bloomington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":67000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1000},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T10:53:12Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T21:56:35Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nCustomer Service Representative (CSR)\nBloomington, MN | Full-Time | Entry-Level | Growth Opportunity\nAbout Us\nAt Hero, we’re more than a service provider-we’re a trusted partner in delivering comfort, safety, and peace of mind to our community. Our team is committed to creating a seamless, high-quality experience for every customer, from their first interaction through the completion of their service.\nAbout the Role\nAs a Customer Service Representative, you’ll be the first point of contact for our customers, helping to deliver a smooth and professional experience across calls, texts, and emails. You’ll play a critical, task-focused role in scheduling service appointments, supporting our dispatch team, and ensuring our technicians are running at full capacity.\nThis is an excellent opportunity for someone early in their career who is eager to build skills, work in a fast-paced environment, and grow within a supportive, performance-driven organization.\nWhat You’ll Do\nAnswer inbound calls, texts, emails, and customer inquiries with professionalism and positivity\nSchedule, reschedule, and confirm service appointments with accuracy and efficiency\nMake outbound calls to customers to fill open appointment slots and maintain a full dispatch board\nWork closely with the dispatch team to ensure schedules are optimized and running smoothly\nResolve customer concerns using established processes, focusing on first-call resolution whenever possible\nAccurately enter and update customer information in company systems\nManage a steady volume of tasks while staying organized, focused, and on schedule\nStay informed on current promotions, services, and processes to effectively support customers\nPerform additional duties as assigned\nWhat We’re Looking For\nStrong communication skills and a customer-first mindset\nHigh attention to detail and strong organizational skills\nComfortable using computers and learning new systems quickly (ServiceTitan experience is a plus)\nAbility to multitask, problem-solve, and work with a sense of urgency\nSelf-motivated and able to work independently while staying on task\nReliable, punctual, and prepared to start work on time\nSales or call center experience is a plus\nWhat Success Looks Like\nAccurate and efficient scheduling that supports a full and optimized technician schedule\nConsistent, high-quality customer interactions across all channels\nStrong productivity and ability to manage multiple tasks effectively\nSuccessful resolution of customer concerns with minimal escalation\nDependable execution of daily responsibilities\nCompensation & Benefits\nFull-time, 40 hours per week\nHourly pay (based on experience)\n Weekly and monthly performance-based incentives\nPay increases tied to performance levels-not tenure\nOvertime opportunities may be available or required based on business needs\nFull benefits package, including:\nMedical, dental, and vision insurance\n401(k)\nEmployee discounts\nGrowth Opportunities\nThis role is designed as a starting point for career growth at Hero. High-performing CSRs have opportunities to advance within the Contact Center (e.g. Lead roles) or explore career paths in areas like Customer Care, Dispatch, Trade Operations or specialized support teams like Marketing and Accounting.\nWhy Join Hero?\nBuild valuable, transferable skills in customer service and operations\nWork in a supportive, team-oriented environment\nGain exposure to growing service and technology-driven operations\nBe part of a company that values performance, development, and internal growth\nPosted Min Pay Rate\nUSD $22.00/Hr.Posted Max Pay Rate\nUSD $24.00/Hr.","description_format":"text","description_chars":3613,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T10:53:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-10-15T00:15:28Z"},"pay":null,"html_url":"https://alion.io/job/callhero-customer-service-representative","json_url":"https://alion.io/job/callhero-customer-service-representative.json","meta":{"generated_at":"2026-10-15T00:15:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":221,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4421201},"rest":"https://alion.io/mcp/rest/get_company?id=4421201"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcallhero-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcallhero-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcallhero-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/callhero-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcallhero-customer-service-representative"}]}