{"id":2520576,"url":"https://alion.io/job/callhero-dispatcher","title":"Dispatcher","company":{"id":4421201,"name":"Hero Home Services","domain":"callhero.com","url":"https://alion.io/company/callhero","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bloomington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T10:53:12Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T05:41:43Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Overview\nAt Hero, we believe that our employees will take great care of our customers because we take great care of our employees. That is why we are looking for the best of the best to join our team and have designed an amazing benefits package to take care of each one of our team members.\nA Dispatch Service Representative (DSR) at Hero is responsible for providing logistical support to our field personnel and assure all customer commitments are met. Candidates who will thrive in this role enjoy helping others and being their team’s go-to person. They are also great at having a sense of urgency, maintaining schedules, and giving every detail great attention.\nHero keeps our T.R.U.E. core values as a top priority. We are a high energy team that is growing fast. We set goals, reward team members for hard work, and push each other to be the best we can be.\nCore Values\nTeam Before Self\nRemarkably Great & Driven\nUltimate Professionalism\nExcellent Communication\nAmazing Benefits Package\nCompetitive Compensation: $20 per hour starting wage\nBonus opportunities available\nFull access to Peak Health fitness and recovery center\nEmployee discounts on services - at cost pricing available\nSchedule\n8- hour shifts: Monday thru Friday\nOn call shifts on weekends, evenings, and some holidays\nHero’s DSR Staff is present on some pre-determined holidays\nEssential Job Duties\nMake sure the right technicians get to the right jobs on time, prepared, and informed\nAnswer incoming calls, emails, and other requests projecting a professional, memorable image\nMake outbound calls to book, confirm, reschedule, and survey existing and potential customers\nMaximize opportunities through dispatching processes and adhering to the company expectations and goals\nSupport for overflow from Customer Service Representatives\nQualifications\nDemonstrates Hero core values at a high level (T.R.U.E.)\nValid driver’s license with clean driving and criminal record\nHigh School Diploma or equivalent required\nKnowledgeable on current processes and procedures, promotions, coupons, and any other necessary information\nAble to communicate professionally, clearly, and concisely with other team members, management, and customers\nFlexibility to move between tasks based on business need and balance competing priorities\nMust be highly detailed and demonstrate the ability to follow through\nHighly motivated, flexible, and great attitude on life\nOutgoing personality that blends well with a fast-paced, goal-driven environment\nOntime and prepared to work before the scheduled start time\nDo you have what it takes to be a Hero? 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