{"id":836209,"url":"https://alion.io/job/calltekinc-communications-and-customer-service-trainer","title":"Trainer Communications and Customer Service","company":{"id":688934,"name":"CallTek","domain":"calltekinc.com","url":"https://alion.io/company/calltekinc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":50,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Education","role_family":"Education","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["General Santos, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":15500,"period":"year","method":"role_country_seniority_unknown","sample_n":11},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-28T00:00:00Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-03T18:16:08Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"CallTek is a global leader in white-label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!\nWe are looking for a Communications and Customer Service Trainer.\n\nKey Responsibilities\nTraining Design & Delivery\nDevelop, update, and deliver training programs focused on communication skills, customer service excellence, conflict resolution, and client relationship management.\nFacilitate classroom, virtual, and blended learning sessions using interactive and engaging methods.\nCreate training materials such as manuals, presentations, role-play exercises, and e-learning modules.\nNeeds Assessment & Program Development\nPartner with managers, team leads, and HR to identify training needs and skill gaps.\nCustomize training content to align with organizational goals, client expectations, and industry standards.\nStay updated on best practices in communication, customer service, and training methodologies.\nEvaluation & Continuous Improvement\nAssess training effectiveness through participant feedback, knowledge assessments, and performance metrics.\nRecommend improvements to training programs based on evaluation results and business needs.\nTrack learner progress and provide coaching or refresher sessions as needed.\nCollaboration & Support\nWork closely with operations, quality assurance, and leadership teams to ensure training aligns with service standards.\nSupport employees with ongoing coaching, mentoring, and skill reinforcement.\nContribute to the development of customer service policies, scripts, and communication guidelines.\nOther Responsibilities:\nAssist the Recruitment Team during the hiring process by conducting speaking assessments for applicants.\nAssist HR with company related activities and events.\nReport any system issue immediately about the company infrastructure to IT.\nMaintains detailed and current knowledge of CTC’s and client’s services and policies by attending meetings, on-going training sessions, and other professional development programs.\nEnsures to Log-in on both DTR on time and checks company emails before and after shift.\nAttend monthly socializations and support company wide activities\nMaintains good conduct, ethics, and professional relations with colleagues and superiors.\nMay be required to travel to other sites to conduct face-to-face training.\nRequirements\nQualifications:\nMust have a Bachelor's degree, preferably in Education, AB English, or Mass Communication\nWith at least 1-year Call center Training experience.\nMust have excellent oral and written English communication skills.\nMust have excellent facilitation, presentation, and listening skills.\nProficient in using MS Office (Word, Excel, PowerPoint, and Outlook).\nMust be Willing to Work on a Shifting Schedule 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