{"id":836222,"url":"https://alion.io/job/calltekinc-it-network-engineer-pbx","title":"IT Network Engineer - PBX","company":{"id":688934,"name":"CallTek","domain":"calltekinc.com","url":"https://alion.io/company/calltekinc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":5,"ghost_share":0.2,"stale_share":0,"repost_share":0.6,"time_to_fill_p50_days":50,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WebRTC","optional":false},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-09-29T00:00:00Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-11-06T05:11:00Z","board_verified":true,"closed_at":null,"days_open":38,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":38},"description":"Perform configuration and maintenance of PBX Systems. Including installation and configuration of softphones, managing User Accounts, Creation/Deletion of Queues/Flows, DIDs/TFNs, Extensions, Voicemails etc. \nCarry out Flows/IVRs and Call Routing design and implementation.\nMonitor network performance.\nTroubleshoot Network Infrastructure issues. \nProvide technical support to end users, resolving hardware and software issues efficiently.\nDiagnose problems, implement solutions, and escalate as necessary.\n Maintain documentation of common problems and solutions.\n Maintain service level agreements (SLA).\nHandle routine system maintenance (network/software/PBX)\n Participate in backup testing, business continuity, and recovery drills.\n Log ticket issues and document relevant information to come up with a resolution.\n Work with Security and Compliance to ensure IT infrastructure compliance with organizational policies, procedures, and industry standards.\nCollaborate with other teams - Corporate Connectivity, Managed Services, Engineering, Security, and Compliance\nHelp identify opportunities for process improvement, recommendations, upgrades, or new technologies\nAble to stay current with industry trends and best practices to enhance operational efficiency \nRequirements\nIT / Computer Science-related degree or certification. \nKnowledge in SIP, RTP and WebRTC, including voice codecs to optimize audio quality.\nKnowledge in Zoom Phone and Zoom Contact Center, Mitel, Vanilla Asterisk and other Asterisk based PBX Systems.\nProficient in configuring, Flows, Routing, Integrations etc. This includes scripting and APIs.\nKnowledge of SBC, MBG, and firewalls to secure voice networks, with a strong understanding of LAN/WAN routing and VLANs. \nKnowledge in Mikrotik, Tailscale and Netskope is a plus.\nAble to use Wireshark or other network packet tracer to diagnose call drops and SIP messages.\nStrong problem-solving and analytical abilities.\nCommunication skills (technical and non-technical audiences).\nTime management and ability to prioritize tasks.\nTeam collaboration and customer service orientation.\nAdaptability and willingness to learn new technologies.\nAttention to detail and documentation practices","description_format":"text","description_chars":2216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Help Desk & Service Desk","Call Center Services"],"lifecycle":[{"event":"open","at":"2026-09-12T19:11:28Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.783,"p_room":0.75,"age_days":38,"expected_fill_days":50,"reasons":["conf:0","win:late"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/calltekinc-it-network-engineer-pbx","json_url":"https://alion.io/job/calltekinc-it-network-engineer-pbx.json","meta":{"generated_at":"2026-11-06T08:05:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14487,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":688934},"rest":"https://alion.io/mcp/rest/get_company?id=688934"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcalltekinc-it-network-engineer-pbx"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcalltekinc-it-network-engineer-pbx"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcalltekinc-it-network-engineer-pbx"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/calltekinc-it-network-engineer-pbx\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcalltekinc-it-network-engineer-pbx"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":836222}},{"tool":"search_jobs","arguments":{"company":"calltekinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":836222},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}