{"id":836224,"url":"https://alion.io/job/calltekinc-network-operations-center-noc-engineer","title":"Network Operations Center (NOC Engineer)","company":{"id":688934,"name":"CallTek","domain":"calltekinc.com","url":"https://alion.io/company/calltekinc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":79,"open_postings":5,"ghost_share":0.2,"stale_share":0,"repost_share":0.6,"time_to_fill_p50_days":50,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Networking","role_family":"Networking","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cebu City, 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ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.\nKey Responsibilities\nNetwork Monitoring & Performance\nMonitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos \nAnalyze performance trends, bandwidth, latency, packet loss, and KPIs \nMaintain monitoring thresholds, alert policies, and SLA metrics\nIncident & Problem Management\nRespond to alerts and outages within SLA timeframes \n Perform triage, diagnosis, and manage incident lifecycle \n Conduct root cause analysis and document lessons learned \n Track trends and recommend preventive measures \nEscalation Management\nServe as primary escalation point for Tier 1 and Tier 2 support team. \nEscalate complex issues to Tier 4 engineers and specialized teams \nCoordinate vendor support and facilitate bridge calls during major incidents \nManage communication between technical teams, management, and stakeholders.\nNetwork Operations & Maintenance\nExecute firmware updates, patches, and configuration changes \nConfigure routers, switches, firewalls, load balancers, wireless controllers \nImplement VLANs, access control policies, and VPN connections \nPerform change management and maintenance window activities\nTroubleshooting & Support\nResolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks \nTroubleshoot routing/switching (BGP, OSPF, EIGRP, STP) \nAnalyze traffic using Wireshark, tcpdump \nAddress DNS, DHCP, firewall, NAT, and VoIP issues \nWork on SSID requests, conference issues and other special requests\nSecurity Operations & Compliance\nMonitor security event logs and SIEM alerts for potential threats or breaches \nImplement and maintain network security policies and access control lists (ACLs) \nRespond to security incidents and coordinate with security operations team \nPerform security vulnerability assessments on network devices \nEnsure compliance with organizational security standards and regulatory requirements \nMaintain audit logs and documentation for compliance reporting \nParticipate in security incident response procedures \nField Technician Coordination & Dispatch\nWork with field technicians and coordinate tech dispatches for: \nPMS (Property Management System) troubleshooting and connectivity issues \nWiFi site surveys, coverage analysis, and wireless optimization \n3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology \nCoordinate on-site troubleshooting activities and vendor escalations \nDocumentation & Collaboration\nMaintain network documentation, topology diagrams, SOPs \nCreate post-incident and RCA reports \nParticipate in capacity planning and continuous improvement initiatives \nWork closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network \nRequirements\nBachelor's degree in Computer Science, Information Technology, or related field.\n1+ years of network operations or NOC experience \nIncident management and escalation handling \nExperience coordinating with field technicians and dispatch operations \nStrong communication and problem-solving abilities \nCalm under pressure during critical incidents \nTeam collaboration and mentoring skills \nTime management and prioritization \nPreferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE) \nWilling to work onsite.\nWillingness to work rotating shifts, including nights, weekends, and holidays \nBenefits\nFree one meal a day\nEmergency Loan and Other Financial Assistance Program\nFree 24 Hours snacks and beverages\nHealth Insurance\nHealth Subsidy\nInterest-Based Clubs\nLife Insurance\nTeam Socialization Allowance\nPerfect Attendance 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