{"id":3467869,"url":"https://alion.io/job/calltower-implementation-project-manager-i","title":"Implementation Project Manager I","company":{"id":719828,"name":"Calltower","domain":"calltower.com","url":"https://alion.io/company/calltower","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paylocity","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1589},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-29T15:14:12Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-05T22:31:37Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Description\nPosition Summary:\nThe Implementation Project Manager I is responsible for taking new clients from signed contracts to full implementation and hand-off to the Customer Support organization. This includes ensuring that all aspects of the communication, planning, and implementation of services sold to a CallTower customer are well-managed. The Implementation Project Manager I will be self-motivated and highly organized.\nPosition Responsibilities:\nResponsible for requirements gathering & defining project scope and objectives\nManages all phases of client onboarding & develops detailed work plans, project plans, schedules, project estimates, status reports, and processes to ensure user satisfaction, project continuity and the timely delivery of services\nConducts regular project meetings and is responsible for project tracking and analysis\nSets deadlines, assigns responsibilities, and monitors and summarizes progress of project\nResponsible for design of telephone, voicemail, and call flows as well as provisioning client services within the internal CallTower Provisioning System\nResponsible for managing equipment procurement and provisioning\nResponsible for coordinating the ordering and delivering of SIP Trunks and DIDs\nResponsible for the project’s commitment to quality\nMaintain a mindset of continuous improvement, in terms of efficiency of processes & customer satisfaction and optimization\nMust be courteous and polite in written and oral communication, and be able to get ideas across in a nonconfrontational manner in one-to-one situations, small groups, and before large audiences\nPerforms a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected\nAny other duties as assigned by management\nEssential Skills and Experience:\nBachelor’s degree or 6+ years of entry level project management experience. \n2+ years’ experience in a technology area (preference given to VoIP, networking, or telecom\nDemonstrate excellent project management, consulting, and problem-solving skills \nStrong in oral and written communications to exchange information, explain procedures, techniques, and answer questions in a clear logical manner\nAble to manage clients to tight implementation schedules, proactively set and maintain expectations, and maintaining good client relationships (remotely vs. onsite)\nAble to track and manage multiple concurrent implementation projects and related tasks at different project phases and for different clients, and coordinate the tasks across multiple internal teams and clients \nAble to effectively utilize implementation support staff Demonstrate strong technical aptitude and ability to learn technologies and their applications quickly \nAble to accommodate a flexible work schedule that frequently includes some evening and weekend hours (~20% on average) \nAble to travel (less than 10%), sometimes on short notice\nBenefits:\nAnnual market comp evaluation\n85% employer paid medical plans (HDHP and PPO options)\nDental/Vision\nPTO accrual starts day one\n100% 401k match on first 4%\nPaid Parental Leave\n100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass","description_format":"text","description_chars":3170,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified 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