{"id":2636827,"url":"https://alion.io/job/calyx-containers-customer-operations-associate-calyx-containers","title":"Customer Operations Associate - Calyx Containers","company":{"id":4418831,"name":"Calyx Containers","domain":"calyxcontainers.com","url":"https://alion.io/company/calyxcontainers","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Valley City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":55000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T17:37:12Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T08:52:59Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Operations Associate\nWe're hiring\nTeam: Customer Operations\nReports to: Director of Command & Revenue Operations\nLocation: West Valley City, Utah (Hybrid)\nEmployment type: Full-time, 40-hour workweek\nCompensation: $55,000 - $65,000 base + performance incentive eligibility\nAbout Calyx Containers\nCalyx Containers designs and manufactures sustainable, compliant packaging for regulated industries. We're a fast-moving B2B manufacturer in the middle of an exciting transition: building a smarter, more scalable customer experience powered by our own technology. Customer Operations is the engine that keeps customers moving cleanly from quote to order to reorder, and it's evolving fast.\nAbout the Role\nThis is a launchpad role for someone hungry to learn a complex industry from the inside. You'll start by jumping in wherever the team needs you, helping move orders, estimates, production ticket requests, sales orders, proofs, and customer updates across the finish line, and learning how every piece of our business fits together along the way.\nYou're joining at a pivotal moment. As we shift more of our work onto a software-based system, some of today's manual tasks will become automated, and this role will grow with that change, evolving toward customer onboarding, platform enablement, and higher-value account support. We're looking for someone who sees that as the opportunity it is: a chance to grow as the company grows, and to help shape a role that doesn't fully exist yet.\nThis is a true team-player role at a small company, where everyone wears multiple hats and the best ideas win. If you're energized by ambiguity, comfortable solving problems that don't have a playbook yet, and eager to prove yourself, this is a rare ground-floor opportunity.\nWhat You'll Do\nJump in across the customer workflow, helping with orders, estimates, production ticket requests, sales orders, proofs, and customer updates as the team needs.\nLearn our products, systems, and processes deeply, and become someone the team can hand things to with confidence.\nKeep work moving accurately and on time, catching the small details that prevent big problems downstream.\nHelp customers get set up and active on our online ordering platform as we roll it out.\nUse AI and software tools to work faster and smarter, and help us figure out better ways of doing things.\nKeep customer and order data clean, complete, and current across our systems.\nTake on new responsibilities as you prove yourself, growing toward account ownership and specialized roles on the team.\nWhat Success Looks Like\nYou learn fast, ask good questions, and quickly become a reliable contributor the team leans on.\nWork you touch is accurate, organized, and moves without surprises.\nYou spot problems early and bring solutions, even to challenges we haven't solved before.\nYou grow into greater ownership and a clear next step on the Customer Operations team.\nWhat You Bring\nRequired\nA genuine hunger to learn, grow, and build a career, this is a starting point, not a destination.\nTruly exceptional attention to detail, you catch what others miss.\nComfort with ambiguity and a bias for solving problems that don't have a clear answer yet.\nA collaborative, low-ego team-player attitude, ready to do whatever the moment needs.\nComfort using AI tools and learning new software quickly.\nAbility to thrive in a fast-paced small-company environment where priorities shift.\nClear communication and strong follow-through.\nPreferred\nExperience in manufacturing, packaging, print, or another build-to-order industry.\nExposure to order, quoting, estimating, or production workflows.\nAny background, internship, or coursework that shows initiative and a drive to grow.\nCustomer Operations\nMORE ABOUT US:\nOur team is composed of bright, hardworking, creative, and highly motivated individuals looking to make an impact on the world. We seek like-minded colleagues who share our values and want to apply their experience, energy, and enthusiasm to help grow and scale a dynamic business in a rapidly expanding industry. The Calyx Containers culture fosters the personal and professional growth in a challenging and rewarding environment. We operate at a fast pace, demand high personal standards, and offer everyone the opportunity to contribute, skill-build, and develop their talents.\nBenefits and Perks offered to full time employees:\n-Flexible Paid Time Off\n-Comprehensive benefits offerings including: Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health support...all effective the first day of the month following hire.\n-401(k)\n-Ability to make an immediate impact\n-Monthly team meetings and frequent social events\nAn ideal Calyx candidate looks like:\n-Has experience in the cannabis and/or packaging industry\n-Thrives in a fast-paced environment\n-Handles ambiguity with a positive attitude\n-Rolls up their sleeves to help their team\nHow success is measured at Calyx:\nFirst 30 days spent getting to know the company and our team!\nAbility to make an immediate impact - we’re growing quickly and want you to help cultivate that!\nLiving our core values:\n--X-treme Ownership\n--Be Quick, But Don’t Hurry\n--Sustainability Is Multi-Dimensional\n--We Are Square: Quality Does Not Cut Corners\n--Customer Is The Only Boss\n--Earn Success Every Day\n--The Biggest Failure Is The Failure To Ask For Help\n--Better Together: Cultivate An Inclusive Environment\nCalyx Containers is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We believe strongly in fair hiring practices and in creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibilities.\nCalyx is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment and activities. To request reasonable accommodation, please contact . (Please note that applications should not be emailed to this address).","description_format":"text","description_chars":6622,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-15T17:37:12Z"}],"visa":[],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.848,"p_room":1,"age_days":4,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":65000,"is_top_pay":false},"html_url":"https://alion.io/job/calyx-containers-customer-operations-associate-calyx-containers","json_url":"https://alion.io/job/calyx-containers-customer-operations-associate-calyx-containers.json","meta":{"generated_at":"2026-10-20T11:36:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12788,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418831},"rest":"https://alion.io/mcp/rest/get_company?id=4418831"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcalyx-containers-customer-operations-associate-calyx-containers"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcalyx-containers-customer-operations-associate-calyx-containers"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcalyx-containers-customer-operations-associate-calyx-containers"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/calyx-containers-customer-operations-associate-calyx-containers\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcalyx-containers-customer-operations-associate-calyx-containers"}]}