{"id":1927606,"url":"https://alion.io/job/cambium-learning-group-2026-customer-support-representative","title":"Customer Support Representative","company":{"id":1790079,"name":"Cambium Learning Group","domain":"cambiumlearning.com","url":"https://alion.io/company/cambiumlearning","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"D","score":40,"open_postings":12,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2022-06-02T00:00:00Z","employer_posted_date":"2022-06-02","last_verified_at":"2026-10-13T11:21:39Z","board_verified":true,"closed_at":null,"days_open":1595,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1594},"description":"Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven’t been able to find a position that fits, we’d still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar opening that fits your skill set, we will reach out. We look forward to learning your interests!\nJob Overview:\nOur Customer Support Representatives provide the ongoing support and resources to ensure customers see ultimate success across our products and services! The ideal candidate has a passion for our purpose in the K-12 education industry and ensuring the highest level of customer satisfaction. If you are interested in joining our family of companies at Cambium Learning Group across Customer Support- learn more below and express your interest by submitting your resume!\n\nLocation: USA, Remote\nJob Responsibilities:\nProvides technical support to customers via phone, chat, email, and other channels\n\nEducating teachers and administrators on how to use products\n\nCreate and update cases with customer inquiries via CRM systems\n\nTroubleshoot application and access issues for customers as needed\n\nExplaining reports and usage within programs to customers\n\nReport defects and feature requests to development team\n\nContinually improves technical knowledge and service skills\n\nContinually improves company knowledge of products and services\n\nWorks closely with internal teams to ensure great customer experience, including tracking and reporting on technical issues for customers\n\nHas direct impact in making our customers successful through increasing their product understanding\n\nWhat we are often looking for:\nExperience in customer service or technical support through multiple communication channels (phone, email, chat services)\n\nExperience supporting Software as a Service, web browsers, networking principles, application support, hardware device support such as phone, tablet, laptop and desktops.\n\nAbility and desire to learn new features and particulars of software applications\n\nExcellent communication skills\n\nBilingual (Spanish/English) a plus!\n\nAn Equal Opportunity Employer\nWe are dedicated to fostering a culture that celebrates unique backgrounds, ideas, and experiences. 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