{"id":1998276,"url":"https://alion.io/job/camco-customer-service-representative","title":"Customer Service Representative","company":{"id":3053421,"name":"CAMCO","domain":"camco.net","url":"https://alion.io/company/camco-net","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Paycom","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greensboro, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":93000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":426},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-07T10:01:51Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-09T23:01:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Camco Manufacturing:\nCamco Manufacturing, founded in 1966, has evolved from a humble beginning with one employee and a single product to become a powerhouse in the outdoor recreation market. With a rich history spanning over 50 years, Camco has grown exponentially, boasting a workforce of over 1,000 employees, 140+ patents, and an extensive product line exceeding 5,600 offerings. The company's commitment to innovation is evident through its best-in-class, in-house development team, specializing in creating cutting-edge products for the RV, marine, ATV, and other outdoor recreation industries.\nHeadquartered in Greensboro, North Carolina, Camco operates eight separate manufacturing and warehousing facilities encompassing one million square feet. This extensive infrastructure allows Camco to efficiently meet the diverse needs of its customers, solidifying its position as a leading aftermarket parts and accessories manufacturer in the fast-growing outdoor recreation market. Focused on the RV, Marine, and Camping sectors, Camco's influence in these industries is significant, as it continues to lead the charge with a relentless pursuit of excellence and a commitment to delivering top-notch products and services.\nCustomer Service Representative\nLocation: Greensboro, NC\nPosition Type: Customer Support\nOverview:\nPosition Summary\nThe Customer Service Representative supports Camco’s distributors, dealers, and retail partners by providing accurate order processing, proactive communication, and professional issue resolution. This role serves as a key point of contact between customers and internal teams to ensure orders, account updates, credits, deductions, complaints, returns, and related requests are handled efficiently and accurately.\nResponsibilities\nProcess, monitor, and manage sales orders from entry through fulfillment.\nEnsure accurate products, pricing, shipment method, lead time, account information, and order documentation.\nResearch, validate, and resolve pricing, invoicing, order, credit, deduction, return, and account discrepancies according to company procedures.\nEnter, process, and follow up on customer complaints, service complaints, and return authorizations within department timelines.\nCommunicate proactively with customers and internal teams regarding order status, issues, delays, and resolutions.\nCoordinate with Sales, Shipping, Transportation, Supply Chain, and Accounts Receivable to support timely and accurate fulfillment.\nProvide inside support to Sales and outside sales representatives, including account setup, account analysis, customer follow-up, customer portal activity, and administrative requests.\nProvide backup coverage for Customer Service team members when needed.\nDocument issues, follow-up actions, and resolutions clearly and accurately.\nAssist with process improvements, standard operating procedures, and cross-training initiatives as business needs evolve.\nAdhere to company policies, confidentiality requirements, attendance expectations, work procedures, and professional standards.\nPerformance Expectations\nOwnership: Take responsibility for customer issues from start to resolution and follow through appropriately.\nResponsiveness: Acknowledge and respond to inquiries within 24 business hours while keeping customers and internal teams informed.\nAccuracy: Maintain accurate order entry, pricing, account details, and communication to reduce errors and rework.\nProblem Solving: Identify root causes, recommend corrective actions, and work cross-functionally to resolve issues efficiently.\nProfessionalism: Communicate clearly, respectfully, and confidently in routine and escalated situations.\nTeamwork: Demonstrate dependability, accountability, and a positive attitude that supports a productive team environment.\nQualifications\nHigh school diploma or equivalent required.\nMinimum of three years of customer service, account support, order management, or related business experience preferred.\nStrong customer service, communication, interpersonal, negotiation, and problem-solving skills.\nAbility to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.\nBasic understanding of order processing, account maintenance, pricing, credits, deductions, invoicing, or related business processes.\nProficiency with Microsoft Office applications and general office equipment; familiarity with EDI order processing and ability to learn company systems, customer portals, Microsoft Dynamics 365 (D365), or order management tools.\nExperience in manufacturing, distribution, sales support, shipping coordination, freight terms, or account reconciliation is a plus.\nCompensations and Benefits:\nWe offer a wide range of career opportunities with excellent benefits. Above all, we are looking for passionate, talented, hard-working, nice people with great taste to help us build this brand we love.\nCompetitive salary\n401k with company match\nParticipation in company health (medical, dental) insurance plans. Supplemental insurance offered\nPromote work/life balance including paid time off and paid holidays\nCamco is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to any characteristic protected by applicable federal, state, or local law and are committed to maintaining a workplace free from discrimination and harassment.","description_format":"text","description_chars":5396,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Outdoor Sports"],"lifecycle":[{"event":"open","at":"2026-10-07T10:01:51Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":19,"reasons":["conf:3","win:early"],"computed_at":"2026-10-09T06:01:00Z"},"pay":null,"html_url":"https://alion.io/job/camco-customer-service-representative","json_url":"https://alion.io/job/camco-customer-service-representative.json","meta":{"generated_at":"2026-10-10T00:14:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":319,"day_limit":5000,"remaining_today":4681,"minute_limit":60,"resets_at":"2026-10-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3053421},"rest":"https://alion.io/mcp/rest/get_company?id=3053421"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcamco-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcamco-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcamco-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/camco-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcamco-customer-service-representative"}]}