{"id":1933913,"url":"https://alion.io/job/cameramatics-technical-support-specialist-hybrid","title":"Technical Support Specialist (Hybrid)","company":{"id":698434,"name":"CameraMatics","domain":"cameramatics.com","url":"https://alion.io/company/cameramatics","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":true}],"status":"live","first_seen_at":"2026-10-05T11:37:10Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-30T15:59:16Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Who we are\nWe’re on a mission to transform how fleets operate, using cutting-edge camera technology, AI, machine learning and telematics to make roads safer and businesses smarter.\nAs an award-winning SaaS company in a high-growth phase, we’re scaling fast and expanding into new markets worldwide. Our technology gives fleet operators real-time visibility, reduces risk, improves efficiency, and helps set new safety standards across the industry.\nJoin a global, ambitious team and be part of what's next!\nThe Role\nAs a Technical Support Specialist at CameraMatics, you will be the first point of contact for our customers, guiding them through technical challenges and ensuring their satisfaction. You will play a crucial role in troubleshooting issues, providing timely solutions, and contributing to the overall success of our customers' experience with our products.\nWhat you'll do\nDeliver exceptional first-line technical support to customers through phone, email, and other communication channels, ensuring a professional, responsive, and customer-focused experience.\n\nInvestigate, diagnose, and resolve technical issues relating to Cameramatics products and services, applying a structured and methodical approach to troubleshooting.\n\nAccurately document customer interactions, technical issues, troubleshooting steps, and resolutions within the ticketing system to maintain high-quality support records and knowledge sharing.\n\nWork closely with cross-functional teams, including Engineering, Product, and Customer Success, to resolve complex technical challenges and ensure timely issue resolution.\n\nManage issue escalation processes effectively, ensuring unresolved cases are routed to the appropriate teams while maintaining clear communication and ownership through to resolution.\n\nIdentify recurring issues, trends, and opportunities for improvement, providing actionable feedback to support product enhancements, operational efficiencies, and an improved customer experience.\n\nContribute to the development and maintenance of technical documentation, knowledge base articles, troubleshooting guides, and customer training materials to promote self-service and knowledge sharing.\n\nSupport a global customer base by participating in a shift-based support rota, demonstrating flexibility and adaptability to work alternative hours as required to meet business and customer needs.\n\nTake ownership of customer issues from initial contact through to resolution, ensuring customers are kept informed and receive timely updates throughout the support journey.\n\nContinuously develop technical knowledge and product expertise, staying up to date with new features, technologies, and industry developments to provide best-in-class customer support.\n\nWhat we’re looking for\n2+ years of experience in a technical support or customer-facing technical role, ideally within a software or technology environment.\n\nA strong interest in technology and problem-solving, with a solid understanding of computer systems, networking, and troubleshooting. A degree in Computer Science, Information Technology, or a related field is welcome but not essential.\n\nExperience using diagnostic tools, remote support technologies, and structured troubleshooting approaches to investigate and resolve issues effectively.\n\nStrong written and verbal communication skills, with the ability to explain technical concepts clearly and confidently to both technical and non-technical audiences.\n\nA customer-focused mindset, with a genuine passion for delivering a positive customer experience and helping users find the right solutions.\n\nThe ability to work independently while also collaborating effectively with colleagues in a fast-paced and evolving environment.\n\nStrong organisational skills, attention to detail, and the ability to manage multiple priorities while maintaining a high standard of work.\n\nWhy Join CameraMatics?\nHigh-growth global SaaS company\n\nCollaborative team culture, fast moving & focused on quality\n\nOpportunity to grow with a scaling business\n\nHybrid working: 4 days in office, 1 day working remote","description_format":"text","description_chars":4100,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Fleet Management","Office Management"],"lifecycle":[{"event":"open","at":"2026-10-05T22:53:45Z"}],"visa":[],"liveness":{"score":41,"band":"fade","label":"Fading","p_open":1,"p_active":0.742,"p_room":0.55,"age_days":24,"expected_fill_days":24,"reasons":["conf:0","win:tail","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/cameramatics-technical-support-specialist-hybrid","json_url":"https://alion.io/job/cameramatics-technical-support-specialist-hybrid.json","meta":{"generated_at":"2026-10-30T19:40:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9242,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":698434},"rest":"https://alion.io/mcp/rest/get_company?id=698434"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcameramatics-technical-support-specialist-hybrid"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcameramatics-technical-support-specialist-hybrid"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcameramatics-technical-support-specialist-hybrid"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/cameramatics-technical-support-specialist-hybrid\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcameramatics-technical-support-specialist-hybrid"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1933913}},{"tool":"search_jobs","arguments":{"company":"cameramatics.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1933913},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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