{"id":1226635,"url":"https://alion.io/job/camlin-technical-writer","title":"Technical Writer","company":{"id":668999,"name":"Camlin","domain":"camlin.co","url":"https://alion.io/company/camlin","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"A","score":86,"open_postings":20,"ghost_share":0,"stale_share":0.55,"repost_share":0,"time_to_fill_p50_days":26,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Product","role_family":"Product","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":80000,"max_usd":181000,"period":"year","method":"role_country_seniority_unknown","sample_n":175},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T09:23:59Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T23:38:02Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Camlin\nCamlin is a global technology leader that operates with the vision of bringing revolutionary products to life for a wide range of industries, including power and rail, and also has interests in a number of R&D projects in a variety of scientific sectors.\nAt Camlin we believe in high quality engineering and design, allowing us to develop market leading products and services. In short, we love creating value for our customers by solving difficult problems. As of now, Camlin operates in over 20 countries worldwide.\nTechnical Writer\nPurpose of the Role\nThe Technical Writer is responsible for creating, maintaining and continuously improving customer-facing product documentation across Camlin's product portfolio.\nThe role ensures customers, partners, service teams and internal stakeholders have access to clear, accurate and consistent information that supports product adoption, configuration, operation and successful outcomes. Working closely with Product Management, Engineering, Services and Commercial teams, the Technical Writer translates complex technical concepts into practical, user-focused documentation that helps customers realise value from Camlin's products.\nThe role will develop a deep understanding of Camlin's products, customers and operational environments, becoming a trusted partner to Product Managers and a key contributor to product adoption, customer success and portfolio growth.\nKey Responsibilities\nProduct Documentation\nCreate, maintain and improve customer-facing product documentation across the portfolio.\nDevelop user documentation, product behaviour documentation and product configuration documentation.\nProduce analytics and insight documentation that explains product outputs, calculations and customer value.\nCreate training, onboarding and enablement materials to support customer adoption.\nProduce release notes and customer-facing release communications.\nEnsure documentation remains accurate, current and aligned with released product functionality.\nSupport documentation updates throughout the product lifecycle.\nDocumentation Standards & Quality\nApply documentation standards, templates and best practices across Product.\nEnsure consistency of terminology, structure, style and presentation across documentation.\nParticipate in documentation review and quality assurance activities.\nMaintain document version control and change histories.\nSupport the development of documentation processes and governance frameworks.\nIdentify opportunities to improve documentation quality, usability and accessibility.\nProduct Knowledge & Customer Understanding\nDevelop a strong understanding of Camlin's products, customer workflows and operational environments.\nWork directly with customers, field teams and product teams to understand how products are deployed and used.\nTranslate complex technical concepts into clear, practical guidance for different audiences.\nCapture and document customer workflows, operational processes and best practices.\nIdentify gaps, ambiguities and inconsistencies in product documentation and product behaviour.\nSupport Product Managers by highlighting areas where customer understanding can be improved.\nInformation Architecture & Knowledge Management\nOrganise documentation in a structured and scalable manner across the portfolio.\nMaintain documentation catalogues, knowledge repositories and content inventories.\nSupport the development of documentation taxonomies and navigation structures.\nCreate reusable content and promote consistency across product documentation.\nContribute to the development of a searchable product knowledge ecosystem.\nCollaboration with Product Management\nWork closely with Product Managers throughout the product lifecycle.\nSupport product launches by ensuring documentation is complete, accurate and available when required.\nEnsure documentation reflects intended use cases, customer value propositions and product positioning.\nSupport the creation of consistent messaging across documentation, onboarding materials and training content.\nHelp identify customer knowledge gaps and product adoption barriers.\nCollaboration with Engineering\nWork closely with Engineering teams to understand product functionality and technical changes.\nConvert technical information into customer-facing documentation suitable for a range of audiences.\nValidate documentation against product behaviour and release content.\nCollaborate with Engineering Technical Writers to maintain alignment between technical and customer-facing documentation.\nEnsure customer-facing documentation accurately reflects product capabilities while remaining accessible and understandable.\nSuccess Measures\nHigh-quality customer-facing documentation available for major products and releases.\nDocumentation delivered in line with product release schedules.\nImproved consistency across product documentation.\nReduction in support queries caused by unclear or incomplete documentation.\nPositive feedback from customers, services teams and internal stakeholders.\nImproved customer onboarding and adoption outcomes.\nIncreased reuse of documentation standards, templates and best practices across the portfolio.\nContinuous improvement in documentation quality, usability and accessibility.\nExperience & Skills\nExperience creating technical, product or customer-facing documentation for software, SaaS, technology or industrial products, including hardware and firmware-based solutions.\nExcellent written communication skills with the ability to explain complex concepts clearly and concisely.\nStrong attention to detail and commitment to accuracy.\nAbility to work effectively with technical subject matter experts and cross-functional teams.\nExperience creating user guides, knowledge-base content, training materials or similar documentation.\nStrong organisational skills and the ability to manage multiple priorities simultaneously.\nComfortable engaging directly with customers and internal stakeholders to gather information and validate content.\nExperience working within product, engineering or technology organisations is desirable.\nFamiliarity with content management systems and documentation platforms is desirable.\n\nKey Expectations\nUse AI-assisted tools to accelerate content creation, review, summarisation and maintenance.\nDevelop effective prompting techniques to extract, structure and refine information from technical subject matter experts.\nUse AI to identify documentation gaps, inconsistencies and opportunities for improvement.\nSupport the creation and maintenance of AI-searchable knowledge bases and documentation repositories.\nImprove documentation quality, consistency, reuse and discoverability through the effective use of AI-assisted tools.\nEvaluate emerging AI technologies and recommend improvements to documentation processes and workflows.\nMaintain appropriate human review, validation and accountability for all customer-facing content.\nCamlin expects AI literacy to be a core competency for this role. The successful candidate should be comfortable incorporating AI-assisted tools into their daily workflow while retaining responsibility for the accuracy, clarity and quality of all published content.\nTravel Requirements\nFrequent travel is expected during the first six months in role to build relationships, gain exposure to customer environments and develop a deep understanding of Camlin's product portfolio.\nTravel of approximately 2-4 trips per month should be expected during this period.\nFollowing the initial onboarding period, regular travel of approximately one trip per month is expected.\nTravel will primarily be within the UK and Europe but may extend to any country where Camlin has active customer installations, including customer sites, Camlin offices, workshops, training events, conferences and other business locations as required.\nOur Values\nWe work together\nWe believe in people\nWe won’t accept the ‘way it has always been done’\nWe listen to learn\nWe’re trying to do the right thing\nEqual Employment Opportunity Statement\nIndividuals seeking employment at Camlin are considered without regards to race, colour, religion, national origin, age, sex, marital states, ancestry, physical or mental disability, gender identity or sexual orientation.","description_format":"text","description_chars":8271,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Logistics","Venues"],"lifecycle":[{"event":"open","at":"2026-09-25T13:27:02Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":1,"expected_fill_days":26,"reasons":["conf:3","stale_co","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/camlin-technical-writer","json_url":"https://alion.io/job/camlin-technical-writer.json","meta":{"generated_at":"2026-09-28T04:26:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2679,"day_limit":5000,"remaining_today":2321,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}