Technical Writer

The Campaign Registry (TCR) is the central authority for registering Application-to-Person (A2P) 10DLC text messaging campaigns in North America. Partnering with major global mobile operators and leading CPaaS (Communication Platform as a Service) providers, TCR creates trust and transparency across the mobile messaging ecosystem. As a fast-growing, profitable organization, we build high-impact API and platform products that connect key stakeholders across the telecommunications industry and shape the future of modern mobile communication.

Responsibilities

- Write, update, and maintain product, developer, and release documentation, including knowledge base and internal process documentation.

- Partner with engineering teams to gather information on new features and architectural changes.

- Develop tutorials, onboarding journeys, and assist with troubleshooting content.

- Maintain consistent style, terminology, and structure across deliverables.

- Create data flow diagrams and similar technical illustrations.

Qualifications

- At least 3 (three) years of experience as a technical writer working in a technology company- Technical depth (familiarity with API and developer documentation)- Information architecture & developer-experience writing- Preferably experienced in telecommunications/CPaaS space- Preferably experienced with Confluence, Jira, and other Atlassian products- Ability to use various word-processing and desktop publishing software applications. Proficiency with Google Workspace apps required- Ability to engage with engineering teams to deliver documentation on complex technical solutions- Experience using Agile development methodologies with globally distributed teams and able to keep up with a fast-paced, global company- Experience working cross-functionally with teams ranging from support, sales, and operations- Team-building attitude Benefits

- Basic Salary Range: $90,000- $100,000 annually. The salary range may be adjusted within this range based on the candidate’s qualifications, experience and specific needs of the job.

- Health Care Plan (Medical, Dental & Vision)

- Retirement Plan (401k, IRA)

- Life Insurance (Basic, Voluntary & AD&D)

- Paid Time Off (Vacation, Sick & Public Holidays)

- Training & Development

- Equipment Provided: Yes

This full-time, remote position offers competitive compensation, comprehensive benefits, and the opportunity to play a pivotal role in supporting our organization's continued success through effective technology management and support. We are an equal opportunity employer.