{"id":3506203,"url":"https://alion.io/job/campbell-global-workforce-analyst-i","title":"Workforce Analyst I","company":{"id":2649833,"name":"Campbell Global","domain":"campbellglobal.com","url":"https://alion.io/company/campbellglobal","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":94,"open_postings":148,"ghost_share":0.068,"stale_share":0.189,"repost_share":0.122,"time_to_fill_p50_days":13,"computed_at":"2026-10-31T05:58:55Z"}},"role":"HR","role_family":"HR","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Taguig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":18000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2951},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-28T05:50:04Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T17:25:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Make an immediate impact by steering intraday performance in a fast-paced contact center environment. You will help teams stay balanced, informed, and ready for change through clear real-time actions and data-driven decisions. Join a workforce planning team where your analysis and leadership directly support customer outcomes.\nAs a Senior real-time workforce analyst in the Workforce planning team, you lead day-to-day intraday management across calls, chats, and back-office workloads. You serve as the primary point of contact for real-time performance decisions, coordinating actions with operations leaders to protect service levels and productivity. You also provide day-to-day guidance to real-time analysts to ensure consistent execution of processes and documentation, without formal people-management responsibilities.\nJob responsibilities\nMonitor intraday service levels, volumes, and staffing performance across multiple work types (calls, chats, and back-office).\nMaintain and update intraday schedules, movements, and activity plans within agreed guardrails.\nAnalyze intraday trends and drivers, identifying risks and recommending actions to stabilize performance.\nCoordinate off-phone activity participation (meetings, coaching, initiatives) to balance operational demand and delivery.\nExecute intraday request entry and workload segmentation within predefined guidelines.\nLead daily intraday status discussions, clearly communicating risks, actions, and outcomes to partners.\nProvide initial troubleshooting support for business interruptions and escalate issues as needed, coordinating real-time communications.\nCoach and support real-time analysts on intraday decision-making, schedule maintenance, and documentation standards.\nPerform quality checks on intraday actions and logs, facilitating calibration to improve consistency and accuracy.\nContribute to continuous improvement initiatives, including analysis and testing that supports routing and staffing effectiveness.\nRequired qualifications, capabilities and skills\n TBD years of experience performing real-time workforce analysis in a contact center and/or back-office operations environment.\nExperience using real-time monitoring tools and operational reports to manage intraday performance.\nStrong understanding of contact center operations, service level concepts, and workforce planning practices.\nAdvanced proficiency in Microsoft Excel (data analysis, reporting, and structured problem solving).\nStrong quantitative analysis, critical thinking, and problem-solving skills.\nAbility to manage multiple tasks in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.\nStrong written and verbal communication skills, including confidence leading operational discussions and influencing stakeholders.\nPreferred qualifications, capabilities and skills\nExperience using workforce management software for real-time and scheduling activities (or equivalent tools).\nExperience providing informal leadership (coaching, training, mentoring, or serving as a subject matter resource).\nAbility to translate data into clear actions, trade-offs, and recommendations for non-technical partners.\nFamiliarity with workforce planning platforms and practices across multiple functions.\nExperience supporting analysis, testing, and optimization for skills-based routing or similar intraday efficiency initiatives.\nWork schedule\nThis is a rotational shift-based role that supports 24/7 coverage.\nExperience using workforce management software for real-time and scheduling activities (or equivalent tools).\nExperience providing informal leadership (coaching, training, mentoring, or serving as a subject matter resource).\nAbility to translate data into clear actions, trade-offs, and recommendations for non-technical partners.\nFamiliarity with workforce planning platforms and practices across multiple functions.\nExperience supporting analysis, testing, and optimization for skills-based routing or similar intraday efficiency initiatives.","description_format":"text","description_chars":4033,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Forest Resources","Asset Management & Funds","Land & Agriculture Property"],"lifecycle":[{"event":"open","at":"2026-10-30T05:38:35Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring 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