{"id":488649,"url":"https://alion.io/job/campusworks-inc-desktop-technician","title":"Desktop Technician","company":{"id":7308,"name":"CampusWorks","domain":"campusworksinc.com","url":"https://alion.io/company/campusworks-inc","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":53,"open_postings":18,"ghost_share":0.778,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yuma, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":7889},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Model Context Protocol","optional":true}],"status":"live","first_seen_at":"2026-08-10T18:58:57Z","employer_posted_date":"2026-08-10","last_verified_at":"2026-11-02T16:58:00Z","board_verified":true,"closed_at":null,"days_open":84,"trust":{"level":"ok","repost_count":1,"flags":["company_stale"],"days_open":83},"description":"We are seeking a highly motivated Desktop Technician to join our collaborative, mission-driven, dynamic, and innovative campus technology team. Reporting to the onsite Desktop Lead, the Desktop Technician is responsible for delivering first and second-tier technical support for desktop software, desktop hardware, classroom technology, printing, and network-related issues to faculty, staff, and students on campus. This role requires effective communication of technical solutions in a friendly and professional manner, providing initial diagnostic and troubleshooting assistance primarily in person, and occasionally online or over the phone.\nEssential Job Duties:\nTroubleshoots and repair of laptop/desktop computers and related peripherals. \nDiagnoses and troubleshoots hardware, software, network, and system issues effectively. \nInstalls, sets-up, tests, and troubleshoots non-computer IT equipment such as media, video, and phone systems in the classrooms and on campus. \nConfigures, installs, maintains, troubleshoots; domains, user accounts, software accounts, network connectivity and wireless access. \nResolves technology-related difficulties experienced by faculty, staff, and students. \nDevelops and maintains desktop deployment systems to streamline the process of deploying images to endpoint devices. \nAccurately inputs, assigns, and updates service requests and incidents into the IT ticket tracking system. Maintain records and generate reports as required. Respond to service requests and incidents logged through the designated ticketing system. Escalate complex service requests when necessary. \nUtilizes, contributes to and approves newly created articles within the knowledge base to help resolve issues. Adhere to technical processes and procedures. \nCollaborates with IT staff to resolve and manage tickets in the IT ticket tracking system. \nFamiliar with common Higher Education compliance standards (FERPA and GLBA).\nAdditional Responsibilities:\nCoordinate with vendors to resolve problems. \nGenerate and review activity reports.\nOther duties, as assigned.\nRequired Skills/Abilities:\nAbility to format, install, set up, maintain, and troubleshoot desktop and laptop computers. \nKnowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google apps. \nGood written and verbal communication skills. \nAbility to explain technical concepts and train others in non-technical terms. \nAbility to adhere to set schedules, meet deadlines, and cover shift patterns to provide the coverage needed for the client. \nAbility to work collaboratively in a team environment. \nA strong focus on customer service. \nGood organizational skills with keen attention to detail. \nAbility to work independently and as part of a team. \nAbility to manage multiple tasks and prioritize effectively. \nMinimum Qualifications:\nHigh school diploma or equivalent.\nA minimum of one-year related experience in supporting personal computer hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.\nPreferred Qualifications:\nProfessional IT certifications such as CompTIA ITF+, A+, Network+, Server+, MCP, etc.\nAssociate degree or bachelor's degree in computer science or a related field\n2 or more years of related desktop experience in configuring, testing, and troubleshooting network connectivity and wireless access for computers or devices.","description_format":"text","description_chars":3396,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Managed IT Services (MSP)","IT Staffing & Staff Augmentation"],"lifecycle":[{"event":"open","at":"2026-09-06T21:20:35Z"},{"event":"close","at":"2026-09-24T17:53:16Z"},{"event":"reopen","at":"2026-10-08T20:23:48Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.327,"p_room":0.36,"age_days":83,"expected_fill_days":45,"reasons":["conf:1","stale_co","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/campusworks-inc-desktop-technician","json_url":"https://alion.io/job/campusworks-inc-desktop-technician.json","meta":{"generated_at":"2026-11-02T21:26:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29946,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7308},"rest":"https://alion.io/mcp/rest/get_company?id=7308"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcampusworks-inc-desktop-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcampusworks-inc-desktop-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcampusworks-inc-desktop-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/campusworks-inc-desktop-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcampusworks-inc-desktop-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":488649}},{"tool":"search_jobs","arguments":{"company":"campusworksinc.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":488649},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}