{"id":2206214,"url":"https://alion.io/job/canad-inns-guest-services-agent-2","title":"Guest Services Agent","company":{"id":2220702,"name":"Canad Inns","domain":"canadinns.com","url":"https://alion.io/company/canadinns-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Forks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T23:33:18Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T18:49:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.\nResponsibilities:\nOffer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.\nAttentively listen, identify solutions, and ensure resolution when addressing guest concerns.\nHandle incoming customer reservations and process them efficiently.\nConstantly assess and adapt current practices to perform a task better, faster, or more efficiently.\nEnsure precision, comprehensiveness, and adherence to the utmost quality standards in all tasks.\nAll other duties as assigned.\nQualifications:\nExperience in delivering superior customer service and interaction, managing customer complaints and input with a professional and empathetic approach.\nA positive attitude and strong work ethic.\nFlexibility to work shifts, including evenings, weekends, and holidays.\nOur benefits to support your success:\nEmployee Canadvantage Rewards Program.\nEmployee Discounts, including meal, room rates, and more!\nEducational Scholarships and financial assistance.\nEmployee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws and more!\nAbout Canad Inns:\nCanad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.\nOur work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.\nWe provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.\nThank you for considering a career with Canad Inns. 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