{"id":1698411,"url":"https://alion.io/job/canad-inns-guest-services-supervisor","title":"Guest Services Supervisor","company":{"id":2220702,"name":"Canad Inns","domain":"canadinns.com","url":"https://alion.io/company/canadinns-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Manatal","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Grand Forks, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":58000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3735},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T12:52:03Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-15T17:58:24Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"The primary purpose of the Guest Services Supervisor role is to maintain excellent customer service while leading the team effectively. As a role model, you provide direction in a comfortable and respectful manner. In the absence of the Guest Services Manager, you are expected to seamlessly take on full leadership of the department, ensuring continuity and high standards of service.\nResponsibilities:\nAssist the Manager in day-to-day duties.\nReceive and process incoming customer reservations.\nGreet customers and determine their needs (dates, times, room types, etc.).\nAttend to guests' needs and requests.\nAssist guests with inquiries and provide exceptional customer service.\nResolve guest concerns and complaints in a professional and timely manner.\nSupport, coach, and train Guest Services Agents to maintain service standards.\nCoordinate with other hotel departments to ensure efficient operations and guest satisfaction.\nComplete all required shift procedures, reports, and documentation accurately.\nEnsure hotel policies, procedures, and service standards are consistently followed.\nAll other duties as assigned.\nQualifications:\nExperience in a similar work environment.\nStrong leadership and communication skills.\nMinimum of 2 years of experience in a similar work environment.\nPrevious hotel or supervisory experience is preferred.\nDependable, reliable, and able to work independently in a fast-paced environment.\nDemonstrated ability to provide exceptional guest service while leading a team.\nAvailability:\nMust be available to work a flexible schedule, including days, evenings, weekends, holidays, and overnight shifts as required.\nRegular and reliable attendance is required.\nOur benefits to support your success:\nStrong personal as well as professional development.\nContinued education assistance, Scholarships.\nEmployee Canadvantage Rewards Program.\nEmployee Discounts, including meals, room rates, and more!\nEmployee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!\nCareer Growth Opportunities.\nFlexible Schedules.\nAbout Canad Inns:\nCanad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.\nOur work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.\nWe provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.\nThank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.","description_format":"text","description_chars":3367,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Flexible schedule","Growth opportunities","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Food & Beverages","Venues"],"lifecycle":[{"event":"open","at":"2026-10-02T12:52:03Z"}],"visa":[],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.759,"p_room":0.75,"age_days":12,"expected_fill_days":17,"reasons":["conf:3","win:late","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/canad-inns-guest-services-supervisor","json_url":"https://alion.io/job/canad-inns-guest-services-supervisor.json","meta":{"generated_at":"2026-10-15T19:07:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28967,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2220702},"rest":"https://alion.io/mcp/rest/get_company?id=2220702"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanad-inns-guest-services-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanad-inns-guest-services-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanad-inns-guest-services-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canad-inns-guest-services-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanad-inns-guest-services-supervisor"}]}