{"id":3282679,"url":"https://alion.io/job/canada-life-clarity-operations-manager","title":"Clarity Operations Manager","company":{"id":1770029,"name":"Canada Life","domain":"canadalife.com","url":"https://alion.io/company/canadalife-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":15,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":102000,"max":152000,"currency":"CAD","period":"year","gross":null,"usd_annual":108397},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Microsoft Project","optional":false},{"name":"Smartsheet","optional":false}],"status":"live","first_seen_at":"2026-08-20T02:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-11-03T10:15:00Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Permanent Full Time\n-\nThe Clarity Operations Manager leads the team responsible for supporting and enhancing Canada Life's project and portfolio management tools, primarily Clarity PPM. Managing a business analyst, support analyst, and two developers, the role ensures reliable system access, drives continuous improvement, supports data quality initiatives, and maintains strong stakeholder relationships. The position also plays a key leadership role in advancing the strategic priorities of the Technology PMO and Technology Strategy & Transformation Office through effective process management, project delivery expertise, and change leadership.\nWe’re looking for an individual that is an effective team leader, providing clear vision to their team for the value derived from effective project management tools, constantly looking to improve the portfolio and not afraid to explore creative problem-solving techniques. Working with TPMO leaders, the role will be responsible for managing an evolving set of capabilities to improve delivery and resource management practices, business partner and customer experience, business efficiencies, and business differentiation.\nWhat you’ll do\nLead and develop a team of Clarity Operations specialists\nMaintain and oversee a delivery pipeline of new enhancements, ranging from simple changes to metadata to new integrations and automated business processes, ensuring requirements are well understood, changes are developed efficiently, testing is completed and change management processes are followed to minimize implementation risks\nUnderstand business and technology challenges and find opportunities for ‘out of the box’ solutions\nLead discovery discussions to understand business problems, feature opportunities, and useability gaps, articulating the art of the possible.\nTranslate business requirements, workflows, and operating models into clear functional and technical direction for team members\nMaintain a high level of user engagement and support for project managers and other TPMO application users\nWork closely with the Data Analytics team to develop data providers, fields, controls and processes necessary to maintain a high standard of data quality in support of key reports and dashboards\nSupport and champion the implementation of a data quality framework for project and resource data managed in Clarity\nAct as SME for Clarity (PPM), improving adoption and data quality\nProvide support for secondary TPMO applications including Microsoft Planner, Microsoft Project, and Smartsheet\nSupport the wider TPMO team: lean in where needed on strategic projects and priority work.\nMonitor the project portfolio, to identify/anticipate opportunities or challenges for Canada Life. Work with the Project Delivery Life Cycle team to develop delivery process changes, and with Clarity and Data Analysis colleagues to develop the tools and dashboards to support those processes.\nEstablish strong working relationships with delivery teams that enable collaboration and transparency\nProactively identify and resolve issues that may impair the organization’s ability to meet its strategic, financial, and technical goals\nCoach and develop team members, providing meaningful growth opportunities, a clear vision for the future, and demonstrating how the team’s activities support Canada Life and Technology’s strategic goals\nWhat you’ll bring\nBachelor’s degree or Master’s degree in Computer Science, Engineering or a related field\n8-10+ years of experience in project management, project management offices, product ownership and/or technology consulting roles with production delivery responsibility.\nExperience in PMO / TPMO environments. Hands-on experience with project portfolio management systems essential, with Clarity strongly preferred. Strong understanding of the project management lifecycle, and agile methodologies. Experience working in agile or iterative delivery environments.\nExperience defining technical requirements, solution designs, test plans and operational support documentation.\nExperience working with diverse data platforms, data models, and structured and unstructured data sources.\nExperience gathering and documenting requirements and guiding solutions from concept through implementation.\nProven ability to influence senior stakeholders and align system configuration to business objectives. Strong problem-solving, and process analysis skills.\nExcellent executive-level communication skills, including the ability to convey insights and strategy through data.\nStructured and analytical planning approach; design appropriate work-back schedules to drive effective implementation.\nUnderstanding of insurance and financial services industry preferred.\n-\nThe base salary for this position is between $102,000 - $152,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.\nCareer opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.\nGrow with Canada Life\nWe’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country. \nWe’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver - for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!\nWhat we offer:\nWe’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:\nCareer Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. \nHealth & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. \nTime Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day. \nFinancial Security: Company-matching pension plan, share ownership program and additional investment options. \nRewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more! \n Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events. \nLearn more about Canada Life.\nWe’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact . All information provided will be handled in accordance with applicable laws and Canada Life policies.\nCanada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.\n#LI-Hybrid","description_format":"text","description_chars":7337,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":10,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Milestone celebrations"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Health Care","Health Insurance & Benefits","Life Insurance & Annuities"],"lifecycle":[{"event":"open","at":"2026-10-26T17:15:17Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":11,"band":"cold","label":"Long shot","p_open":1,"p_active":0.377,"p_room":0.28,"age_days":75,"expected_fill_days":15,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":108397,"is_top_pay":false},"html_url":"https://alion.io/job/canada-life-clarity-operations-manager","json_url":"https://alion.io/job/canada-life-clarity-operations-manager.json","meta":{"generated_at":"2026-11-03T18:40:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":490,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1770029},"rest":"https://alion.io/mcp/rest/get_company?id=1770029"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanada-life-clarity-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanada-life-clarity-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanada-life-clarity-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canada-life-clarity-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanada-life-clarity-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3282679}},{"tool":"search_jobs","arguments":{"company":"canadalife.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3282679},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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