{"id":4106550,"url":"https://alion.io/job/canada-post-supervisor-operations-relief","title":"Supervisor, Operations Relief","company":{"id":93740,"name":"Canada Post","domain":"canadapost-postescanada.ca","url":"https://alion.io/company/canadapost-postescanada","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0.167,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Powell River, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-11-11T22:39:44Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"Job Requisition Id: 204526\nBusiness Function: Delivery Operations\nPrimary City: Powell River\nOther Location(s):\nProvince: British Columbia\nEmployment Type: Full-Time\nEmployment Status: Permanent\nLanguage Requirement: English Essential\nEmployee Class and Level: OP 01\nNumber of Vacancies: 1\nPosition Reports To: JESSE PHILLIPS\nArea of Competition: All APOC in the Pacific Region\nPosting Date: 2026-11-10\nClosing Date: 2026-11-24\nJob Description\nOn a relief basis, supervises the mail delivery and mail processing operations within a Local Area. This includes the activities of letter carriers, RSMC’s and CUS assigned to deliver the mail as well as the efficient manual processing of mail on assigned shift. Acts as the “voice of the company”, sharing performance expectations, business updates and results regularly with team members.\nJob Responsibilities\nBelow are the main job requirements and responsibilities for the Supervisor, Operations Relief.\nFor mail delivery, supervises the daily operation of a team to ensure the safe and efficient sortation, routing and delivery of mail in accordance with regulations procedures and instructions.\nFor mail processing, supervises the processing of all classes of mail in a postal facility. Sets daily priorities to ensure that deadlines and service commitments are met. Monitors and follows up on delivery and scanning exceptions. Liaises with other functions in operations to ensure the efficient movement of mail.\nPromotes and implements work place safety and health programs for their work unit. Coaches and directs employees on safe work practices in order to reduce accident frequency and severity; conducts investigations, and reports and follows up on accident incidences. Addresses and resolves health and safety issues in a timely and efficient manner and may participate as a member of the local health and safety committee. Oversees the return-to-work and accommodation of employees unable to perform the full range of duties in their job.\nSupervises, coaches and provides guidance and leadership to employees, promoting a respectful environment in the workplace. Administers human resources processes such as staffing, performance management, disability management and attendance management. Resolves staff issues, including disciplinary action if required. Consults with Labour Relations and/or union representatives on the application of the terms of the collective agreement. Creates learning and knowledge transfer opportunities for assigned staff.\nEstimates workloads in order to arrange for adequate staff to be on duty, recommends and sometimes authorizes the use of overtime as required. Assigns and confirms available staff to different areas of the operation according to fluctuating mail volume. Requests additional equipment or services as required.\nJob Responsibilities (continued)\nEvaluates current operational methods and procedures and recommends improvements to optimize operational efficiency. Implements changes and communicates with support groups as required.\nConducts daily observations of employee productivity. Investigates abnormalities and works to improve performance and implement best practices in productivity. Analyzes daily productivity reports to determine problems and trends. Shares analysis and results with team.\nMaintains administrative records on volumes processed and employees’ time and leave in SAP. Performs administrative tasks related to the operation of the shift. Produces reports, resolves related data issues and performs other administrative tasks associated with a team leader role.\nPromotes good relations with external stakeholders such as bargaining unit representatives, contractors, customers and the general public.\nQualifications\nEducation\nHigh School diploma or provincial equivalent (GED) (Equivalent Experience may be accepted in lieu of a High School Diploma)\nExperience\nMinimum 1 year experience managing a team OR Minimum 2 years’ experience working within a unionized environment\nWorking knowledge of Microsoft Office (i.e., understand the major features of each software application)\nOther Candidate Requirements\nNot Applicable\nAssets\nPost-secondary degree/diploma\nOther Information\nCanada Post’s values and behaviours\nOur Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.\nOur behaviours - Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.\nWe’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.","description_format":"text","description_chars":4723,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":1,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Courier Services"],"lifecycle":[{"event":"open","at":"2026-11-11T22:39:44Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.681,"p_room":0.45,"age_days":24,"expected_fill_days":16,"reasons":["conf:2","win:tail","comp:junior,brand"],"computed_at":"2026-11-12T00:57:14Z"},"pay":null,"html_url":"https://alion.io/job/canada-post-supervisor-operations-relief","json_url":"https://alion.io/job/canada-post-supervisor-operations-relief.json","meta":{"generated_at":"2026-11-12T00:57:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2209,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":93740},"rest":"https://alion.io/mcp/rest/get_company?id=93740"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanada-post-supervisor-operations-relief"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanada-post-supervisor-operations-relief"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanada-post-supervisor-operations-relief"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canada-post-supervisor-operations-relief\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanada-post-supervisor-operations-relief"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4106550}},{"tool":"search_jobs","arguments":{"company":"canadapost-postescanada.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4106550},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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