{"id":3736660,"url":"https://alion.io/job/canadian-nuclear-laboratories-public-programs-coordinator","title":"Public Programs Coordinator","company":{"id":1108582,"name":"Canadian Nuclear Laboratories","domain":"cnl.ca","url":"https://alion.io/company/cnl-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Career site","truth_index":{"grade":"B","score":75,"open_postings":20,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Administrative","role_family":"Administrative","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Port Hope, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:38:16Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T11:03:05Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Are you looking for a role where you can make a meaningful impact through community engagement, problem-solving, and program delivery? Can you see yourself working directly with residents, property owners, and stakeholders to support important community programs and help resolve complex issues with professionalism and care? If you answered yes, this may be the job for you. Apply today! Our Port Hope location is looking for a Public Programs Coordinator to support the delivery of public-facing programs, stakeholder engagement activities, and case management processes within the Historic Waste Program.\nWhat you will be doing! \nCoordinating and supporting the administration of Tier 2 complaints in accordance with the Complaints Resolution Program (CRP), working collaboratively with homeowners, PHAI staff, contractors, and other stakeholders to facilitate timely, effective resolution of concerns.\nSupporting the integration of Complaints Resolution Program awareness and education into public events, workshops, seminars, meetings, and community engagement activities, as appropriate.\nMaintaining and continuously improving complaint tracking systems, including databases (registers) and records management processes, monitoring complaint status, trends, resolution outcomes, and program performance.\nCompiling, analyzing, and reporting complaint resolution data and program metrics to support internal decision-making, regulatory reporting, and continuous improvement initiatives.\nContributing to the development of Complaints Resolution Program sections within the Port Hope and Port Granby Annual Socioeconomic Reports submitted to the Canadian Nuclear Safety Commission (CNSC).\nProviding accurate and timely Tier 1 and Tier 2 complaint data, tracking information, and program updates to support quarterly reporting requirements, including presentations to the Advisory Monitoring Group.\nPreparing correspondence, reports, briefing materials, and program documentation related to complaint resolution activities.\nLiaising with internal departments, project teams, contractors, municipal representatives, and members of the public to support effective communication and resolution of program-related concerns.\nIdentifying opportunities for process improvements and recommending enhancements to complaint management practices, tracking tools, reporting methodologies, and stakeholder engagement approaches.\nPerforming other duties and special projects as assigned by the Public Programs Lead.\nCoordinating and administering Property Value Protection Program (PVP) claims in accordance with approved program rules, procedures, and service standards, ensuring claims are processed accurately, consistently, and in a timely manner.\nServing as the primary point of contact for claimants throughout the claims process, providing information, guidance, and support while maintaining confidentiality and professionalism.\nMaintaining comprehensive claim files, records, and databases to track claim status, key milestones, outcomes, expenditures, and program performance metrics.\nCompiling, analyzing, and reporting claims data to support program monitoring, regulatory reporting, trend analysis, and continuous improvement initiatives.\nContributing to the development of Property Value Protection Program content for the Port Hope and Port Granby Annual Socioeconomic Reports submitted to the Canadian Nuclear Safety Commission (CNSC).\nCoordinating the annual acquisition and review of Municipal Property Assessment Corporation (MPAC) data to support program monitoring and analysis activities.\nCoordinating the completion of annual third-party real estate market analyses, reviewing findings and identifying trends, risks, or market conditions that may be attributable to Port Hope Area Initiative activities.\nProviding regular briefings and recommendations to the Public Programs Lead regarding emerging issues, claim trends, program risks, and opportunities for process improvement.\nLiaising with property owners, real estate professionals, legal representatives, appraisers, consultants, municipal stakeholders, and internal project teams to facilitate effective program delivery.\nPreparing correspondence, reports, briefing materials, presentations, and other documentation related to Property Value Protection Program activities.\nPerforming other duties and special projects as assigned by the Public Programs Lead.\nWorking with Major sites and Small-Scale Sites staff to identify the needs of occupants (residents and/or businesses) requiring accommodation - including but not limited to relocations, storage accommodations, recreational accommodations - during PHAI activities.\nIdentifying options for meeting the needs of occupants per the PHAI Property Owner Accommodation Guideline and presenting recommendations to the Director, Public Licensing and Communications for review and approval well in advance of work beginning at the property.\nAssisting with coordinating all necessary arrangements for accommodations of occupants, dependants or pets of the household while working closely with Public Licensing and Communications staff and others as required, as well as contracting staff.\nOther duties as assigned by your manager. \nWhat we are looking for:\nEducationCollege diploma or university degree in Public Administration, Business Administration, Communications, Community Relations, Social Sciences, Project Management, or a related discipline.An equivalent combination of education, training, and experience may be considered.\n\nExperience Minimum 5 years of experience in program administration, stakeholder relations, community engagement, project coordination, customer service, municipal services, property management, or a related field.\nExperience coordinating multiple projects, cases, or initiatives while working within established policies and procedures.\nExperience engaging with members of the public and resolving complex or sensitive issues.\nExperience working collaboratively with multidisciplinary teams, contractors, consultants, and external stakeholders.\nExperience in a regulated, municipal, infrastructure, environmental remediation, or public-sector environment is considered an asset.\n\nKnowledge, Skills & AbilitiesExcellent interpersonal, communication, and relationship-building skills, with the ability to engage diverse stakeholder groups effectively.\nStrong conflict resolution, negotiation, and issue management skills when dealing with sensitive or complex situations.\nDemonstrated ability to exercise sound judgment, discretion, and professionalism when handling confidential or contentious matters.\nStrong organizational and time management skills, with the ability to manage multiple priorities and competing deadlines.\nEffective analytical and problem-solving abilities, including the ability to assess information, identify options, and recommend solutions.\nAbility to work independently while contributing effectively a multidisciplinary team.\nStrong written communication skills, including preparing correspondence, reports, briefing materials, and program documentation.\nProficiency with Microsoft Office 365 applications, document management systems, and records management practices.\nKnowledge of public-facing program administration, stakeholder engagement, and case management practices.\nKnowledge of complaints resolution processes, accommodation programs, property acquisition processes, and property value protection or compensation programs.\nUnderstanding of project delivery environments and interactions among construction, remediation, municipal infrastructure, and community impacts.\nKnowledge of customer service and community relations principles, particularly in situations involving public concern, disruption, or perceived impacts.\nUnderstanding of regulatory, contractual, and procedural requirements associated with program administration and documentation.\nKnowledge of the Historic Waste Program, Port Hope Area Initiative, or similar large-scale public infrastructure, environmental remediation, or community-based projects is considered an asset.\nUnderstanding of municipal processes, property ownership considerations, and real estate-related documentation is considered an asset.\n\n Security Clearance Eligibility RequiredReliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3-5 years of verifiable history in Canada, Australia, New Zealand, the United States and/or the United Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat's “Standard on Security Screening” and the “Policy on Government Security.” \n\nWorking Conditions:\nWorking schedule: Five (5) days per week, seven and a half (7.5) hours per day for a thirty-seven and a half (37.5) hour work week.\nMay be exposed to varying weather conditions during field visits and must comply with all applicable health, safety, and security requirements when entering active work sites.\nWhy CNL?\nDoes the idea of working with a dynamic team across Canada to advance nuclear science and technology for a clean and secure world excite you? At CNL, we’re reinventing ourselves to be industry leaders-pioneering solutions to the problems that matter most.\nFrom building the next generation of clean nuclear and hydrogen energy technologies, to developing targeted cancer treatments, to continuing our global leadership in environmental remediation -we are driven by impact, innovation, and purpose.\nWhat We Offer: A Total Rewards Package\nWe believe in taking care of our people. Here’s what you can expect as part of our team:\nPaid time off: vacation, sick, personal, and floater days\nBenefits effective Day One - no waiting period \nTuition support to help you keep learning and growing \nA defined-benefit pension plan or a defined-contribution pension plan, depending on your employee group, to support your long-term financial security\nDo Our Priorities Resonate with You?\nDelivering clean energy for today and tomorrow \nRestoring and protecting the environment \nContributing to the health of Canadians\nIf so, you’ll feel right at home at CNL.\nLocation: Onsite\nOur Port Hope site is situated along the scenic shores of Lake Ontario, just east of Toronto. The community is rich in history, with vibrant downtown shops, restaurants, and nearby trails and parks. Living and working here offers the perfect blend of small-town charm and easy access to urban amenities.\nPlease note: This is a fully onsite position based at our Port Hope location, Ontario.\nOur Commitment to Equity, Diversity & Inclusion\nAt CNL, we are committed to fostering an environment that promotes equity, diversity, and inclusion. We celebrate and welcome employees, stakeholders, and partners of all backgrounds and identities. Click here to read all about it!\nWe are proud to uphold a workplace culture grounded in our Core Values:\nRespect\nTeamwork\nAccountability\nSafety\nIntegrity\nExcellence\nThese values drive our employment practices and ensure meaningful career development opportunities and accommodations for all employees.\nCNL is an equal opportunity employer. If you require accommodation during any phase of the hiring process, please let us know via . All requests will be handled with confidentiality.\nThe CNL Historic Waste Program Management Office and the Port Hope Area Initiative projects are situated on the traditional lands of the Williams Treaties First Nations, specifically the Gunshot Treaty negotiated between the Crown and Mississauga Nation during the 1780s and represented today by the Williams Treaties First Nations. The Mississauga Nations are also signatories to various 18th and 19th century treaties that covered lands in different parts of south-central Ontario. In 1923, the Mississauga First Nations and the Chippewa First Nations consisting of Rama, Beausoleil and Georgina Island signed the Williams Treaties and together, over 90 years later in June 201...","description_format":"text","description_chars":12381,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Nuclear Energy"],"lifecycle":[{"event":"open","at":"2026-11-04T10:02:32Z"}],"visa":[],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.548,"p_room":0.55,"age_days":43,"expected_fill_days":30,"reasons":["conf:3","stale_co","velocity","win:tail"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/canadian-nuclear-laboratories-public-programs-coordinator","json_url":"https://alion.io/job/canadian-nuclear-laboratories-public-programs-coordinator.json","meta":{"generated_at":"2026-11-06T14:57:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27821,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1108582},"rest":"https://alion.io/mcp/rest/get_company?id=1108582"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanadian-nuclear-laboratories-public-programs-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanadian-nuclear-laboratories-public-programs-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanadian-nuclear-laboratories-public-programs-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canadian-nuclear-laboratories-public-programs-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanadian-nuclear-laboratories-public-programs-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3736660}},{"tool":"search_jobs","arguments":{"company":"cnl.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3736660},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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