{"id":3545803,"url":"https://alion.io/job/canadianbearings-customer-service-representative","title":"Customer Service Representative","company":{"id":2672479,"name":"Canadianbearings","domain":"canadianbearings.com","url":"https://alion.io/company/canadianbearings","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":43},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-30T18:46:24Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-11-01T15:14:15Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Working at CB (Canadian Bearings) means being part of a dynamic team, committed to collaborating with one another in the delivery of reliable solutions to our customers. Our culture is one of accountability, authenticity, and continuous development.\nIt is our vision to be a trusted supplier of industrial operations worldwide, and we are looking for skillful, enthusiastic, and customer-focused people to help us realize this vision together.\nWe are seeking a dedicated and engaging individual who is ready and willing to challenge themselves by utilizing their unique collection of knowledge, skills and experience in new ways in the following capacity:\nCustomer Service Representative\nSt. Catherines, ON\nFulltime, Permanent\nWhat you will be doing:\nAct as first point of contact for customers via phone, email or in-person (sales counter).\nComplete order processing (including freight selection, order reception by phone, e-mail, in-person and customer invoicing).\nEngage in product sourcing, quoting and quote follow-up, ordering, and expediting activities based on customer requirements.\nEffectively manage and resolve customer concerns, identifying issues and suggesting/implementing appropriate solutions; escalate more complex issues as appropriate.\nEnsure completion, submission, and reporting (when required) of all appropriate paperwork (i.e. proof of delivery, receipts, invoices, etc.).\nBuild and maintain sustainable relationships with customers and vendors and collaborate with internal/external teams to ensure high service levels.\nProvide after-hours on-call customer support, when required/assigned.\nConduct outbound sales calls to service assigned accounts and promote increased profitability.\nOversee and execute shipping and receiving duties, including verifying and processing incoming and outgoing shipments, ensuring accuracy of orders, and maintaining proper documentation.\nCoordinate with carriers, schedule pickups and deliveries, and resolve any issues related to shipment delays or discrepancies.\nManage inventory levels by accurately tracking and reporting stock, coordinating with the warehouse team to ensure timely replenishment\nProvide in-person counter sales and other branch-specific support as required.\nActively engage in continuous learning and development, including expanding personal knowledge of CB products & processes.\nWhat you will bring to your team:\nMathematical skills\nProficiency in English is required, and being bilingual in French is considered an asset\nEffective problem-solving ability\n3-5 years of experience with customer service\nEvidence-based decision-making skills\nBasic computer literacy\nAnalytical skills\nClear and effective verbal and written communication\nPost-secondary education\nKnowledge of customers, products, industry, and vendors\nAbility to manage multiple competing priorities, and deal with stress effectively\nAttention to detail\nBenefits of being a part of the CB Team:\nCompetitive Compensation\nComprehensive Flex Benefits Program\nRRSP Matching\nPaid time off on your birthday\nPersonal Development Subsidy\nEmployee Recognition Program\nContinued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)\nConstructive, engaging organizational culture\nOpportunity to work alongside experienced industry professionals\nOpportunities for growth and development\nArtificial Intelligence Disclosure\nCanadian Bearings does not use artificial intelligence tools to screen, assess, or select candidates as part of our hiring process.\nOur careers allow you to utilize your skills, experience and knowledge, at the same time offering you a position that you will find both challenging and rewarding as you begin to feel the real potential of your career goals.\nCanadian Bearings is an equal opportunity employer.\nCanadian Bearings will provide accommodations for candidates with disabilities. If you are contacted for consideration and require specific accommodation because of a disability or a medical need, please indicate the accommodation required.\nWe appreciate your interest and thank you for applying to the Canadian Bearings team. Please note that we are only reviewing applications submitted through our job postings on LinkedIn and Indeed.\nOnly those candidates selected for further consideration will be contacted. Thank you for your understanding.","description_format":"text","description_chars":4416,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Supply Chain","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-30T20:42:41Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Approved LMIA in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":25,"reasons":["conf:3","win:early"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/canadianbearings-customer-service-representative","json_url":"https://alion.io/job/canadianbearings-customer-service-representative.json","meta":{"generated_at":"2026-11-01T17:37:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27019,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2672479},"rest":"https://alion.io/mcp/rest/get_company?id=2672479"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcanadianbearings-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcanadianbearings-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcanadianbearings-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/canadianbearings-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcanadianbearings-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3545803}},{"tool":"search_jobs","arguments":{"company":"canadianbearings.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3545803},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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