{"id":4077753,"url":"https://alion.io/job/candescent-business-analyst","title":"Business Analyst","company":{"id":2113992,"name":"Candescent","domain":"candescent.com","url":"https://alion.io/company/candescent-com","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":16,"ghost_share":0,"stale_share":0.063,"repost_share":0.063,"time_to_fill_p50_days":44,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"Smartsheet","optional":false},{"name":"Microsoft Excel","optional":true},{"name":"SharePoint","optional":true}],"status":"live","first_seen_at":"2026-11-11T16:01:47Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T16:01:47Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.\nOur Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth-turning every customer interaction into a moment of clarity, confidence, and connection.\nPosition Summary\nThe Senior Business Operations Analyst, Professional Services is responsible for the operational processes that support the Professional Services business from commercial intake through project creation, financial forecasting, milestone management, and billing readiness. The role connects Professional Services, Sales, Finance, Business Operations, and Tools Engineering to ensure that engagements move cleanly from statement of work and commercial intake into Salesforce, Smartsheet, NetSuite, and downstream financial processes.\nThis position combines hands-on operational responsibility with business analysis and continuous improvement. The successful candidate will maintain business continuity while simplifying, standardizing, and automating manual processes. The long-term objective is to own process integrity, data quality, controls, exceptions, and improvement rather than merely processing transactions.\nEssential Duties and Responsibilities\nCommercial Operations\nCoordinate the operational lifecycle of Professional Services statements of work, work orders, change requests, quotes, and related commercial requests.\nReview incoming requests for completeness and route work to the appropriate business, technical, legal, or subject-matter experts.\nTrack requests through completion and proactively resolve stalled or incomplete work.\nMaintain pricing worksheets, commercial assumptions, annual uplifts, support-window pricing, and standardized pricing models.\nPreserve traceability between commercial documents, approvals, opportunities, and resulting projects.\nProject Setup and Operational Readiness\nValidate required project and financial information before project creation.\nCreate or coordinate project setup in NetSuite, including project records, tasks, milestones, charge rules, and required financial attributes.\nValidate handoffs among Salesforce, Smartsheet, NetSuite, and related systems.\nCoordinate exceptions when automated project creation or system integration fails.\nConfirm each engagement is operationally ready before delivery work begins.\nProject Financial and Milestone Operations\nMonitor contractual, delivery, and billing milestones.\nWork with Project Managers to validate milestone completion and estimated completion dates.\nEnsure completed milestones are accurately reflected in NetSuite and downstream billing processes, including Zuora.\nIdentify overdue, at-risk, incomplete, or inconsistent milestones and coordinate corrective action.\nSupport reconciliation between project, financial, billing, and forecasting systems.\nRevenue Forecasting and Reporting\nConduct recurring forecast reviews with Project Managers and validate projected milestone completion dates.\nIdentify changes that may affect revenue timing, billing readiness, or delivery commitments.\nMaintain accurate forecast information in the designated system of record and provide Finance with timely visibility.\nDevelop and maintain reporting for overdue milestones, forecast movement, billing risk, data quality, and workflow exceptions.\nInvestigate and resolve unexplained differences among project forecasts, NetSuite milestones, and billing activity.\nProfessional Services Intake\nValidate incoming opportunities, purchase orders, and commercial documentation before downstream processing.\nCoordinate project manager assignment and operational handoffs where required.\nEnsure appropriate Salesforce records exist and monitor project provisioning into Smartsheet and NetSuite.\nMaintain clear ownership across Sales, Business Operations, Professional Services, Finance, and Tools Engineering.\nPurchase Order and Vendor Administration\nCoordinate purchase-order requests associated with Professional Services engagements.\nValidate approved amounts against commercial documentation and provide required PO information to vendors.\nMaintain visibility into vendor-related project costs and partner with Finance and Procurement to streamline recurring purchasing.\nProcess Governance and Automation\nMaintain current standard operating procedures, process maps, controls, business rules, and exception-handling guidance.\nDefine and reinforce systems of record and data ownership for critical operational information.\nTranslate operational problems into business requirements, user stories, acceptance criteria, and prioritized automation opportunities.\nPartner with Tools Engineering on Salesforce, Smartsheet, NetSuite, Power BI, integration, and workflow improvements.\nParticipate in user acceptance testing, release validation, adoption, and post-implementation measurement.\nReduce duplicate entry, spreadsheets, manual reconciliation, and person-dependent knowledge.\nRequired Qualifications\nBachelor's degree in Business, Finance, Accounting, Information Systems, Operations, or a related field, or equivalent relevant experience.\nFive or more years of experience in Business Operations, Professional Services Operations, Finance Operations, Sales Operations, Business Analysis, or a related discipline.\nExperience supporting Professional Services project lifecycles, including SOWs, project setup, milestones, revenue forecasting, pricing, and billing processes.\nDemonstrated ability to reconcile data across enterprise systems and resolve operational inconsistencies.\nStrong requirements gathering, process mapping, documentation, analytical, and stakeholder-management skills.\nAbility to independently manage multiple operational workstreams and communicate effectively with Project Managers, Sales, Finance, Engineering, and senior leaders.\nPreferred Qualifications\nExperience with NetSuite project management, project accounting, milestones, charge rules, or billing.\nExperience with Salesforce, Smartsheet, Zuora, Power BI, SharePoint, and advanced Microsoft Excel.\nExperience with Professional Services Automation platforms, workflow automation, system integrations, and user acceptance testing.\nExperience creating operational controls, exception reporting, and process performance metrics.\nStatement to Third Party Agencies\nTo ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. 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