{"id":1316740,"url":"https://alion.io/job/candescent-software-engineer-i","title":"Software Engineer I","company":{"id":2113992,"name":"Candescent","domain":"candescent.com","url":"https://alion.io/company/candescent-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":14,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-27T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-27T20:03:55Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.\nOur Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth-turning every customer interaction into a moment of clarity, confidence, and connection.\nThe Software Support Engineer serves as a primary customer-facing technical resource supporting Candescent’s Digital Insight Software Solutions and integrated third-party vendor products. This role requires a strong service mindset, collaborative approach, and the ability to diagnose and resolve routine and semi-routine technical issues while delivering exceptional customer outcomes.\nSoftware Support Engineer team members act as trusted advisors to high-profile customers, helping them get up and running, troubleshoot issues, apply best practices, and maximize the value of Candescent offerings. A professional, positive demeanor and consultative approach are essential, as customer satisfaction and efficient problem resolution are core to this role.\nKey Responsibilities\nCustomer Support & Service Delivery\nServe as a primary interface for customers (assisted and self-support) during onboarding, issue resolution, and ongoing support\n\nDiagnose, troubleshoot, and resolve known technical issues using defined practices, procedures, and company policies\n\nMatch customer needs to the appropriate Digital Insight offerings and recommend best-practice usage\n\nDeliver clear guidance and training to customers on how to effectively use supported solutions\n\nMaintain a strong focus on successful customer outcomes and customer satisfaction\n\nCase Management & Documentation\nManage multiple customer cases and small projects concurrently\n\nCreate clear, concise, and accurate case documentation\n\nEnsure timely, appropriate escalations with fully documented issue details\n\nEffectively frame, update, reuse, and contribute knowledge to support resources\n\nKnowledge & Continuous Improvement\nCreate knowledge base articles when solutions are known but not yet documented\n\nContribute to and improve existing knowledge content\n\nIdentify, communicate, and participate in process improvement opportunities\n\nShare learnings, problems, and solutions with team members and cross-functional partners\n\nCollaboration & Brand Representation\nBuild strong working relationships with cross-functional teams across Candescent and Digital Insight Software Solutions\n\nRepresent the Candescent brand professionally in all customer interactions\n\nAdapt communication style to customer needs, including de-escalating emotionally charged situations\n\nMost Highly Valued Skills\nConsistently delivers successful customer outcomes\n\nBuilds and maintains delighted, long-term customer relationships\n\nProduces clear and thorough case documentation\n\nActively contributes to the Knowledge Base\n\nExecutes timely and appropriate escalations\n\nRecommends and supports process improvements\n\nEffectively balances case workload and concurrent projects\n\nDemonstrates strong brand and customer advocacy\n\nFlexes communication style to meet diverse customer needs\n\nClearly documents and shares technical problems and solutions\n\nTechnical Skills & Qualifications\nAbility to analyze and diagnose technical problems and apply known solutions\n\nWorking knowledge of the most commonly used Digital Insight offerings and their capabilities\n\nAbility to proactively apply product functionality to customer scenarios\n\nProficient in general computer and technical troubleshooting skills\n\nAbility to differentiate between issues caused by Digital Insight offerings and non-Digital Insight factors\n\nComfortable working on routine or semi-routine assignments under established procedures\n\nCapable of framing and escalating issues not covered by existing support resources\n\nExperience & Education\nBachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience\n\n1-2 years of experience in technical support, software support, or a customer-facing technical role preferred\n\nStatement to Third Party Agencies\nTo ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.","description_format":"text","description_chars":4838,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-09-26T19:14:45Z"}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":1,"p_active":0.522,"p_room":0.9,"age_days":18,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:mid","comp:junior"],"computed_at":"2026-09-27T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/candescent-software-engineer-i","json_url":"https://alion.io/job/candescent-software-engineer-i.json","meta":{"generated_at":"2026-09-28T04:18:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2581,"day_limit":5000,"remaining_today":2419,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}