Software Product Manager

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth-turning every customer interaction into a moment of clarity, confidence, and connection.

About Candescent

Candescent is the leading cloud-based digital banking solutions provider for financial institutions. We are transforming digital banking with intelligent, cloud-powered solutions that connect account opening, digital banking, and branch experiences for financial institutions. Our advanced technology and developer tools enable seamless, differentiated customer journeys that elevate trust, service, and innovation. Success here requires flexibility in a fast-paced environment, a client-first mindset, and a commitment to delivering consistent, reliable results as part of a performance-driven, values-led team. With team members around the world, Candescent is an equal opportunity employer.

PRODUCT OWNER - Consumer

Position Summary

We are seeking experienced Product Owners to help deliver on our product objectives and roadmaps. Product Owners are responsible for delivering product outcomes and functionality that meet customer and user needs. They translate product vision and insights into prioritized features and user stories, developed by their agile team of 8-10 members.

This role collaborates with Candescent clients and Product Managers to identify and prioritize requirements for enhancements to the Banking Platform. Product Owners also work with the Product Advisory Council, participating in user group discussions and presenting both strategic and tactical functionality. Additional responsibilities include release planning, product roadmap maintenance, and backlog grooming for assigned Candescent Banking Services initiatives.

Product Summary

Our mission is to deliver a leading, end-to-end consumer banking experience through a mobile-first, intuitive, and secure digital platform that enables financial institutions to personalize and scale services to meet their customers' evolving needs

We will achieve this by designing and evolving the leading Consumer digital banking experience. We will focus on simplifying financial tasks, empowering users with insights and control, and giving financial institutions the flexibility to launch, manage, and grow their digital banking channel.

With personalized experiences, a best-in-class feature set, and continuous innovation, we will continue to future-proof our customers by leveraging emerging technologies and ecosystem advancements.

Key Areas of Responsibility

• Lead efforts to define specific functions, integration requirements, user experiences, and deployment strategies for delivery to both the company and market
• Develop, shape, and refine user stories, problem statements, and acceptance criteria to ensure efficient and effective team consumption
• Collaborate with the broader product organization to ensure integration across all Candescent Digital Banking Technology products
• Work closely with the development team to ensure that delivered products meet specified requirements and are delivered on time and within budget
• Drive understanding of the work to be completed by the development team, supporting effective sprint sequencing and incremental delivery
• Participate actively in scrum ceremonies such as sprint planning, reviews, retrospectives, daily stand-ups, and demos
• Maintain functional quality by setting and evaluating expectations and acceptance criteria
• Present and train internal customers on new platform features and services released in each version
• Prepare explanatory documentation for customers on existing and new platform functionality
• Document business requirements using the company's software development tools and methodology

Product P&L and Pricing

• Collaborate with the Product Manager to manage product profitability and performance, ensuring alignment with short- and long-term product objectives and roadmaps

Product Strategy, Vision, and Planning

• Gather customer and user needs, along with market research, to inform the product vision and strategy created by the Product Manager
• Use the product vision and insights to define product features and prioritize the team’s backlog

Customer Experience Research, Insights, and Execution

• Demonstrate a deep understanding of customers and users through the development of insights, including personas, journey maps, and product charters

Product Design and Development

• Participate in PI (Program Increment) planning to prioritize the roadmap and inform team backlogs
• Write and prioritize user stories based on business needs, user requirements, and technical feasibility
• Continuously refine the product backlog by analyzing value versus effort
• Define acceptance criteria and validate that features and stories meet user quality standards
• Drive product development in collaboration with cross-functional teams and engage stakeholders (e.g., PMs, other POs, functions) to manage dependencies and resolve issues

Qualifications

• Fintech/ Next Gen Mobile
• Bachelor’s degree in computer science or a related field, or equivalent work experience
• 10+ years of experience in the finance industry, preferably with large-scale digital, online, or mobile banking applications for consumers or small businesses
• Strong understanding of complex business and technical problems
• Proven experience delivering software products through the definition, design, and release cycle
• Experience with Agile/Scrum methodologies throughout the software development lifecycle
• Familiarity with industry standards such as PCI, WCAG, and FFIEC
• Strong leadership, project management, time management, and problem-solving skills
• Excellent verbal and written communication skills
• Deep understanding of user and business needs to create and prioritize user stories that deliver value
• Ability to prioritize based on business value, user impact, and technical feasibility

Product Specific Qualifications / Skillsets

• Deep understanding of mobile best practices
• Familiar with the benefits and limitations of React and React Native libraries
• Experience working on a consumer facing web or mobile application
• Experience working with a white-labelled product is desired

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.