Sr Project Manager

Candescent is a forward-thinking technology company transforming how financial institutions deliver Intelligent Banking experiences. We unite digital banking, account opening, and branch solutions that power and connect digital banking, account opening, and branch solutions-creating seamless engagement across digital, remote, and in-person channels.

Our Experience-Led, Intelligence-Driven approach combines human-centered design with data, automation, and cloud-based innovation. Built on an API-first architecture, our extensible ecosystem enables institutions to adapt quickly, integrate easily, and unlock new opportunities for growth-turning every customer interaction into a moment of clarity, confidence, and connection.

We are hiring strong project managers to lead project teams on customer-facing projects related to our Fintech Services including Digital Banking, Account Opening, and Channel Service Platform. This role may flex into each of these areas but will primarily be focused on conversion projects under the Digital Banking business area.

The Project Manager must have a moderate understanding of financial services and software as a service architecture and possess strong project management skills. The Project Manager will help define project scope by analyzing client needs and provide recommendations and guidance during the implementation/conversion process.

Specific Responsibilities Include:

• Take ownership and drives each assigned project to a successful completion

• Assess and monitor project issues and risks; develops appropriate mitigation plans, coordinates both internal and external resources, escalates per established procedures, to ensure that problems are resolved timely and to the client’s satisfaction

• Schedule, install, validate and deliver products within scheduled timelines with a high degree of quality and exceptional customer satisfaction.

• Maintain a strong client relationship while working with appropriate Candescent and third-party vendor representatives from project kickoff to go Live date.

• Demonstrate effective leadership and project management skills

• Drive the documentation and proactive communication of project goals, measures of success, plans, status, issues and risks in a timely manner to team members, stakeholders and senior management to assure strategic and project alignment and the timely resolution of issues, risks and roadblocks.

• Facilitate strong, positive, trusting relationships at the financial institutions necessary to understand the customer’s needs and accurately represent the voice and perspective of the financial institutional customer within Candescent.

• Skillfully generate creative solutions to challenging Project and/or client related issues in a timely manner under potentially stressful situations

• Continually look for opportunities to improve current processes and approaches and drive the implementation of these changes.

• Serves as coach and mentor to Project Managers within Implementation Services

• Be able to support conversion projects during non-business hours or weekends.

Basic Qualifications:

• Bachelor’s Degree or equivalent work experience in project management, particularly in the fintech space.

• 6+ years of experience delivering large scale online enterprise software deployment and implementations to or through enterprise customers or partnerships

• 6+ years of project management and/or other related management experience, including the management of technical projects

• Travel estimated at 25% to client sites is required

• Proven cross-function, end to end Project management skills for customer facing project work where little or no precedent may exist, requiring engagement with and accountability to business & functional group leaders.

• Demonstrated ability to manage technical project with complex data management. Familiarity with basic software systems (front end, back end, interfaces, tables, cache, etc.) and interfacing with third parties (SSOs & APIs).

• Excellent verbal/written communication and influencing skills as well as effective listening skills

• Experience in the use of structured project management methods and tools, and ability to utilize project management best practices.

• Ability to learn and be able to explain our application functionality, configurations, and, at a high level, our system architecture to customers.

• Ability to quickly learn basic concepts related to the financial services industry.

• Ability to quickly learn new products.

• Strong problem solving and troubleshooting skills.

• Excellent organizational skills.

Preferred Qualifications

• PMP Certified or plan to obtain

• Strong understanding of current technologies such as SAML 2.0 for SSO, Web Service API’s, SOAP, ReST, etc.

• Financial institution/banking experience preferred

• Understanding of PFM applications as a SaaS offering

• Experience working with data table cross reference files and data mapping

Statement to Third Party Agencies

To ALL recruitment agencies: Candescent only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, Candescent employees, or any Candescent facility. Candescent is not responsible for any fees or charges associated with unsolicited resumes.