{"id":1036843,"url":"https://alion.io/job/candid-health-customer-support","title":"Customer Experience","company":{"id":178034,"name":"Candid Health","domain":"candidhealth.com","url":"https://alion.io/company/candid-health-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":83,"open_postings":34,"ghost_share":0.206,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":60,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":114000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-18T15:29:05Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-28T14:44:34Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":39},"description":"The Role\nCandid Health is building a platform to make medical billing easy, so healthcare providers can get paid. Our Customer Experience team is looking for its next team member to join our 1 year old team. As an early member of this team, you will report into a Customer Experience Lead, and will be responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the ground floor operations of a developing department at a fast-growing company. Candid’s CX team works collaboratively with all teams to ensure customers are supported quickly and thoroughly, and we’re looking for new members with a proven track record of delivering exceptional customer service and operational excellence.\nLocation: This role is based in our San Francisco (Financial District) or Denver (Downtown) or NYC (Chelsea) offices and follows a hybrid schedule with 4 days in-office, 1 day remote per week.\nWhat You’ll Be Doing\nProvide high quality support that meets designated SLAs inquiries from Candid’s customers. Most inquiries are related to billing/claims processing, product functionality and bugs, and feature request or feedback.\n\nWork cross functionally with Product, Engineering, Operations, and Billing teams to ensure tickets are answered quickly and accurately, and to strengthen internal processes.\n\nDrive the CX team’s internal efficiency by creating SOPs for CX team workflows (e.g., how to diagnose bugs or claim submission issues questions), macros (i.e., automated responses to common questions), and Candid Support Center articles.\n\nProactively identify improvement areas within CX team internal operations (e.g., defining processes to standardize common workflows) and cross-functional collaboration operations (e.g., routing and resolution of bug tickets with Product teams), and work with leadership to prioritize them appropriately.\n\nProactively identify opportunities to improve the CX team’s support quality, and work with the team to prioritize and implement them appropriately.\n\nWho You Are\n1-4 years of experience within healthtech support.\n\nWhile you won't be processing claims, having familiarity with insurance claims processing is a bonus.\n\nComfortability troubleshooting technical issues such as API and platform integrations is a bonus.\n\nAble to frequently interact with product and engineering teams, providing detailed notes for technical ticket escalations.\n\nPossess excellent written communication skills, with both customers and coworkers.\n\nAble to quickly prioritize new tasks against (potentially many other) competing tasks.\n\nEnsure that we are applying effort efficiently to have the greatest possible impact for our customers.\n\nAble to creatively troubleshoot customer issues where there may be no precedent or SOP, including by investigating and working with cross-functional teams (e.g., Product, Billing).\n\nOperate with utmost professionalism, respect, and empathy for the customer, and be passionate about giving them a great experience with Candid.\n\nProactive and with a bias towards action, but also be excellent at communicating and collaborating with colleagues to ensure global prioritization of effort.\n\nThorough attention to detail, especially and most importantly where data security is concerned.\n\nComfortable asking questions and asking for help in order to deliver a great customer experience, and committed to improving team operations and documentation using those learnings.\n\nPay Transparency\nThe estimated starting annual salary range for this position is $90,0000 to $125,000 USD. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.","description_format":"text","description_chars":4208,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-09-18T16:41:54Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.763,"p_room":0.9,"age_days":39,"expected_fill_days":60,"reasons":["conf:0","win:mid","comp:junior"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/candid-health-customer-support","json_url":"https://alion.io/job/candid-health-customer-support.json","meta":{"generated_at":"2026-10-28T17:22:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23579,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":178034},"rest":"https://alion.io/mcp/rest/get_company?id=178034"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fcandid-health-customer-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fcandid-health-customer-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fcandid-health-customer-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/candid-health-customer-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fcandid-health-customer-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1036843}},{"tool":"search_jobs","arguments":{"company":"candidhealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1036843},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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